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Behavioral Health Coverage

The Managed Long-Term Services and Supports (MLTSS) plan offers health care for your body and mind. Sometimes you may need help dealing with stress, grief, or depression. Help is also available for those facing:

  • Mental health conditions
  • Substance abuse 
  • Behavioral health crisis

The type of help you might need depends on your personal situation. It could be counseling, treatment, in-patient or out-patient care. HBIA/HBIS provides Care Coordination to help you get the care you need.

If you have questions, call Member Services at 1-877-860-2837 (TTY/TDD: 711). You do not need a referral for a provider that is in our network.

 

What is Covered?

Some of the covered services we offer include:

  • Community-based alcohol or drug treatments
  • Community-based behavioral health services
  • Behavioral Health Mobile Crisis Response services

 

What is Not Covered?

Examples of services your plan does not cover are:

  • Hypnotherapy
  • Biofeedback
  • Experimental procedures or non-drug therapies

Check the MLTSS Member Handbook  to learn more about plan benefits.

Mental Health Hotlines

If you are having a mental health crisis, there is help. Call one of the below lines. They are 24/7. Calls are private and at no cost to you.

Mobile Crisis Response Hotline

The goal is to intervene and stabilize during a mental health crisis. A mental health specialist will be dispatched to give a face-to-face help.

Call 1-800-345-9049

988 Suicide & Crisis Lifeline 

Call this hotline for support if you are in distress and need help during a crisis. You can speak with a trained crisis worker to get one-on-one support.

Call or Text: 988

Visit the Website

National Maternal Mental Health Hotline 

Get support before, during and after pregnancy. This hotline is for those who feel overwhelmed or depressed. A trained counselor will listen and help.

Call or Text:  
1-833-TLC-MAMA  
(1-833-852-6262)

Visit the Website

GET ONLINE HELP

Learn to Live1: Digital Mental Health Platform

Learn to Live is a no cost online health program. If offers self-paced mental health solutions. Plus, you get access to 24/7 member coaches.

Find out more about Learn to Live

Take Steps to Improve Mental Health

Play this video to find out how to get started on the path to wellness. You can schedule a visit with a behavioral health provider. Or call Member Services if you need help finding a provider.

Quitting Opioids

Play this video to learn more about options to quit opioids. Getting medical help is important. 

MEMBER RESOURCES

Helpful Tools and Resources

Are you trying to find a provider or locate a form or document to help you manage your plan? Get the information you need. We’re here to help. 

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Find a Doctor or Hospital

Our Provider Finder® makes it easy to search for providers in your area. 

Find a Provider
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Forms and Documents

For details about your plan, check your Member Handbook.

Go to Forms and Documents
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Contact Us

If you have questions about your plan, call Member Services.

Get More Help

1 Learn to Live provides educational behavioral health programs. Members considering further medical treatment should consult with a physician. Learn to Live, Inc. is an independent company that provides online behavioral health programs and tools for members with coverage through Blue Cross and Blue Shield of Illinois. BCBSIL makes no endorsement, representations or warranties regarding third-party vendors and the products and services offered by them.