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MEMBER SERVICES

Demographic Data

Blue Cross and Blue Shield of Illinois wants all our members to access quality health care. To do this, we want to learn more about you and our members.

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Why Share Your Demographic Data?

You can help us by sharing your demographic data with us. This includes your:

  • Race, ethnicity and language (REL)
  • Sexual orientation and gender identity (SOGI)

This data helps us better understand the care you and our members need. It also helps us improve access to care for all members.

While sharing your data with us is helpful, it isn’t required. Not sharing it won’t change your health coverage. 

Your Privacy Matters

We’ll respect your REL and SOGI choices. We don’t discriminate based on:

  • Race
  • Color
  • National Origin
  • Age
  • Disability
  • Sexual orientation
  • Gender identity
  • Gender expression

Your REL and SOGI data are considered personal health information (PHI). We will protect it and keep it private the same way we do all your PHI.

How to Add or Change Your Demographic Data

You can share or change your REL and SOGI data by:

  • Calling the number on your member ID card.
  • Speaking to Care Coordinators during a Health Risk Screening or aftercare call.
  • Logging into your Blue Access for MembersSM account.

Review your plan documents or call the number on your member ID card to learn:

  • Who can or can’t access your data.
  • How we can or can’t use your data.

More details on which data we can or can’t use is in your plan documents. None of your health data can be used for underwriting. Your health data also can’t be used to deny coverage and benefits.