Contact Us

If you have questions about the Blue Cross Community Health PlansSM, please contact us.

How to Contact Us

Member Services

1-877-860-2837 (TTY/TDD: 711)

Call to ask about your plan benefits, help finding a provider, to change your PCP, and much more.

We are available 24 hours a day, seven (7) days a week. The call is free.

A live agent can be reached from 8 a.m. to 5 p.m. Central Time, Monday through Friday. Self-service or a voicemail can be used 24/7, including weekends and holidays.

24/7 Nurseline

1-888-343-2697 (TTY/TDD: 711)

Our 24/7 Nurseline lets you talk in private with a nurse about your health.

A nurse if available 24 hours a day, seven (7) days a week

By Mail

Blue Cross Community Health Plans

c/o Member Services
P. O. Box 3418
Scranton, PA 18505

For Translation Services

To request this information in another language or format, please call Member Services. If you do not speak English, we can provide an interpreter at no cost to you.

View the information on this website in Spanish.

You can also speak with someone in Member Services to get this information in alternate formats. This would include Braille, large print, audio recordings, and other electronic formats. The call is free.