Contact Us
If you have questions about Blue Cross Community Health Plans℠ (BCCHP), contact us. Our Member Services Department is ready to help you get the most from your health plan. The call is toll free. Live agents are available from 8 a.m. to 5 p.m. Central Time, Monday through Friday. You can leave a voicemail 24/7. This includes weekends and holidays.
Important Phone Numbers
| Department | Phone Number | |
|---|---|---|
BCCHP Member Services |
1-877-860-2837, TTY/TDD: 711 |
|
Non-Emergency Medical Transportation |
1-877-831-3148, |
|
Behavioral Health Services |
1-877-860-2837, TTY: 711 |
|
Behavioral Health Crisis Line (call 24/7) |
1-800-345-9049, TTY: 711 |
|
Grievances and Appeals |
1-877-860-2837, TTY: 711 |
|
Fraud and Abuse |
1-800-543-0867, TTY: 711 |
|
Care Coordination |
1-855-334-4780, TTY: 711 |
|
Adult Protective Services (call 24/7) |
1-866-800-1409, |
|
Ombudsman (Senior Helpline) |
1-800-252-8966, TTY: 711 |
|
Dental Care |
1-877-860-2837, TTY: 711 |
|
Vision Care |
1-877-860-2837, TTY: 711 |
|
Child and Maternal Health |
1-888-421-7781, TTY: 711 |
|
Illinois Department of Public Health |
1-217-782-4977 |
|
Emergency Care (call 24/7) |
911 |
Need to Update Your Contact Info?
We want to respond back as soon as you reach out to us. Make sure we have your current phone, email and mailing address. Log in to your Blue Access for Members℠ account and send us a secure message. Or you can call Member Services.
Language Assistance
Translation Services
To request information in another language or format, call Member Services. If you don’t speak English, we can provide an interpreter. Interpreters are no cost to you.
Access the information on this website in Spanish.
Alternative Formats
You can also speak with someone in Member Services to get this information in alternate formats. This may include:
- Braille
- Large print
- Audio recordings
- Other electronic formats.
The call is free.