Behavioral Health

Behavioral health can affect overall health. Blue Cross Community MMAI (Medicare-Medicaid Plan)^SM wants to help you get the quality care you need for overall health. Behavioral Health services can help those facing:

• Mental health conditions
• Substance abuse

The Behavioral Health Crisis Line is available 24 hours a day, 7 days a week. This service is offered to help intervene and stabilize during a crisis. Any member having a psychiatric or behavioral health crisis can call this number. A qualified mental health professional will be sent to provide a face-to-face screening.

• Call: 1-800-345-9049
• TTY: 1-866-794-0374

When should you call the Behavioral Health Crisis Line? Call if there is:

• Feelings of hopelessness
• A high level of anxiety or agitation
• An increase in risky behaviors or substance abuse
• Suicidal and/or homicidal thoughts

The type of service you might need depends on your personal situation. We can help you find out what services are covered. You do not need a referral for a provider that is in our plan network.

What Is Covered?

Some of the covered services we offer include:

• Alcohol or drug treatments
• Care during a hospital stay
• Community-based behavioral health services
• Crisis services
• Day treatment at a hospital
• Intensive outpatient program
• Medication assisted treatment
• Outpatient services, such as medication management, therapy and counseling
• Residential treatment of substance abuse

What Is Not Covered?

Examples of what this plan does not cover:

• Experimental procedures or non-drug therapies
• Services from non-licensed providers

To learn more, see the Member Handbook on the Forms & Documents page.