We provide free communication aids and services for anyone with a disability or who needs language assistance. We do not discriminate on the basis of race, color, national origin, sex, gender identity, age, sexual orientation, health status or disability.
To receive language or communication assistance free of charge, please call us at 1-855-710-6984.
If you believe we have failed to provide a service, or think we have discriminated in another way, contact us to file a grievance.
Office of Civil Rights Coordinator
300 E. Randolph St.
Chicago, Illinois 60601
Phone: 1-855-664-7270 (voicemail)
You may file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, at:
U.S. Dept. of Health & Human Services
200 Independence Avenue SW
Room 509F, HHH Building 1019
Washington, DC 20201
Complaint Portal: https://ocrportal.hhs.gov/ocr/portal/lobby.jsf
Complaint Forms: http://www.hhs.gov/ocr/office/file/index.html
If you are a Medicare member, access your Non-Discrimination Notice here.
If you are a Medicaid Blue Cross Community Health PlansSM member, access your Non-Discrimination Notice here.
If you are a Blue Cross Community MMAI (Medicare-Medicaid)SM member, access your Non-Discrimination Notice here.