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Behavioral Health Coverage
Blue Cross Community Health Plans℠ offers health care for your body and mind. Sometimes you may need help dealing with stress, grief, or depression. Help is also available for those facing:
- Mental health conditions
- Substance abuse
- Behavioral health crisis
The type of help you might need depends on your personal situation. It could be counseling, treatment, in-patient or out-patient care. BCCHP provides Care Coordination to help you get the care you need.
If you have questions, call Member Services at 1-877-860-2837 (TTY/TDD: 711). You do not need a referral for a provider that is in our network.
What is Covered?
Some services covered by your plan include:
- Alcohol or drug treatments
- Adaptive Behavior Support (ABS) Services for those under the age of 21 diagnosed with Autism Spectrum Disorder
- Care during a hospital stay
- Community-based behavioral health services
- Crisis services
- Day treatment at a hospital
- Intensive outpatient program
- Medication assisted treatment
- Outpatient services, such as a drug management, therapy and counseling
- Residential treatment of substance abuse
What is Not Covered?
Examples of services your plan does not cover are:
- Hypnotherapy
- Biofeedback
- Experimental procedures or non-drug therapies
Check the BCCHP Member Handbook to learn more about plan benefits.
Find out more about covered behavioral health programs and services.
Mental Health Follow-up During and After Your Hospital Stay
If you are in the hospital for medical problems, there may be mental health problems that should be treated too. Some signs may be feeling tired, having headaches or an upset stomach. You may have a hard time sleeping or eating. You may feel sad, anxious or really scared. These may make your medical problems worse.
Ask your doctor or nurse about seeing someone for this while you are in the hospital. Let them know what symptoms you have. Then ask them for a mental health consult. This means that a specialist will talk to you about these symptoms.
Before you leave the hospital, make sure that you have a mental health follow-up appointment scheduled. It is best if the appointment is within 30 days of you getting out of the hospital.
How We Can Help
Call the number on the back of your member ID card to speak with a case manager. A case manager can help you get treatment and follow-up with you.
Mental Health Hotlines
If you are having a mental health crisis, there is help. Call one of the below lines. They are 24/7. Calls are private and at no cost to you.
Mobile Crisis Response Hotline
The goal is to intervene and stabilize during a mental health crisis. A mental health specialist will be dispatched to give a face-to-face help.
Call 1-800-345-9049
National Maternal Mental Health Hotline
Get support before, during and after pregnancy. This hotline is for those who feel overwhelmed or depressed. A trained counselor will listen and help.
Call or Text:
1-833-TLC-MAMA
(1-833-852-6262)
Programs and Resources
- Pathways to Success Program
- Family Leadership Council (FLC)
- Learn to Live*: Digital Mental Health Platform
MEMBER RESOURCES
Helpful Tools and Resources
Find a Doctor or Hospital
Our Provider Finder® makes it easy to search for providers in your area.
Find a Provider
Forms and Documents
For details about your plan, check your Member Handbook.
Go to Forms and Documents
*Learn To Live, Inc., is an independent company that has contracted with Blue Cross and Blue Shield of Illinois (BCBSIL) to provide online tools and programs for behavioral health support. Learn to Live is an educational program and should not be considered medical treatment. ©2023 Learn to Live, Inc. Learn to Live is available for members with coverage through BCBSIL. BCBSIL makes no endorsement, representations or warranties regarding third-party vendors and the products and services offered by them.