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Behavioral Health Programs and Services

Your plan includes resources to support your mental health. These can help those who deal with mental health conditions, substance abuse or a behavioral health crisis. The type of service you might need depends on your personal situation. You do not need a referral for a provider in our network.

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GROUP HELP

Family Leadership Council (FLC)1

You are invited to join the FLC. This group meets to discuss ways to help children with behavioral health and special needs. The FLC is a group of youth, parents, and community partners. They join forces with us to discuss issues and ways to improve service. The goal is to create a team of advocates to better understand what families go through when they get public services on behalf of their children. FLC is a chance for you to: 

  • Share your thoughts on how to improve care that aids children with behavioral health and special needs. 
  • Help create a better family-driven care plan. 
  • Connect with others to learn about helpful community resources. 

FLC meets each quarter in person and/or online. 

Register for upcoming FLC meetings
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MENTAL HEALTH SUPPORT

Pathways to Success Program1

This program offers extra services to Medicaid members under 21. You may be able to get home and community-based care. To qualify, the child must have major mental health needs. This can mean either a Serious Emotional Disturbance or Serious Mental Illness. The program helps members to set up care and support. 

Pathways to Success may involve:

  • Family Peer Support
  • Intensive Home-Based Care
  • Therapeutic Mentoring
  • Respite
  • Therapeutic Support 
  • Individual Support 

To learn more about this program and how to qualify, call Member Services. Members with hearing or speech loss can call TTY: 711.

Call 1-877-860-2837
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ONLINE HELP

Learn to Live2: Digital Mental Health Platform 

Learn to Live is a no cost online health program. It is offered to members 13 and older and caregivers. Learn to Live gives self-paced mental health solutions. Plus, you can access coaches 24/7. It can help with common challenges like stress, anxiety, depression, insomnia and substance abuse. To start, register at the Learn to Live website (Access Code: ILMED).

To find out more about covered behavioral health benefits, call Member Services. 

Call 1-877-860-2837

Mental Health Hotlines

If you are having a mental health crisis, there is help. Call one of the below lines. They are 24/7. Calls are private and at no cost to you.

Mobile Crisis Response Hotline

The goal is to intervene and stabilize during a mental health crisis. A mental health specialist will be dispatched to give a face-to-face help.

Call 1-800-345-9049

988 Suicide & Crisis Lifeline 

Call this hotline for support if you are in distress and need help during a crisis. You can speak with a trained crisis worker to get one-on-one support.

Call or Text: 988

Visit the Website

National Maternal Mental Health Hotline 

Get support before, during and after pregnancy. This hotline is for those who feel overwhelmed or depressed. A trained counselor will listen and help.

Call or Text:  
1-833-TLC-MAMA  
(1-833-852-6262)

Visit the Website

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CONTACT US

Need Help?

If you have questions about your plan, we can help. To ask about what the plan covers, find a provider, change your PCP and more, just call us. We are available 24 hours a day, seven days a week. Members with hearing or speech loss can call the TTY/TDD line at 711.

Call 1-877-860-2837

1The FLC and Pathways to Success Program are not offered to Managed Long-Term Services and Supports (MLTSS) plan members.

2 Learn To Live, Inc., is an independent company that has contracted with Blue Cross and Blue Shield of Illinois (BCBSIL) to provide online tools and programs for behavioral health support. Learn to Live is an educational program and should not be considered medical treatment. ©2023 Learn to Live, Inc. Learn to Live is available for members with coverage through BCBSIL. BCBSIL makes no endorsement, representations or warranties regarding third-party vendors and the products and services offered by them.