Transportation Services

With your Blue Cross Community MMAI (Medicare-Medicaid Plan)SM coverage, you may qualify for transportation services. This includes rides to and from your doctor's office, behavioral health provider's office or a health care facility. Trips must be medically necessary.

What Services Are Covered?

The plan offers rides to plan approved health-related locations such as:

  • A doctor's appointment
  • An appointment with another health care provider
  • A dental appointment
  • A pharmacy

What Services Are Not Covered?

You can only use this service for medical and behavioral health needs. The plan does not cover rides:

  • For non-medical needs (examples: to go shopping or to visit a friend)
  • To see a provider who is outside our provider network without special authorization from Blue Cross and Blue Shield of Illinois (BCBSIL).

If you need a ride to the doctor, call Member Services at 1-877-723-7702 (TTY: 711) at least 72 hours before your appointment. The hours that you can receive a ride are Monday – Friday from 8 a.m. – 8 p.m.

Call 911 if you need emergency transport. (You do not need an OK from BCBSIL in the event of an emergency.)

To learn more about transportation services, check the Member Handbook on the Forms & Documents page.