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Keeping Your Health Data and Personal Information Safe is Our Goal

Your trust is earned through our actions. All technology cybersecurity measures we implement are designed with one goal. We strive to keep your health information safe so you can focus on what matters—your health and wellbeing.

The information you have on file with Blue Cross and Blue Shield of Illinois includes a lot of private details. That means BCBSIL and other health insurers like us can be the target of hackers.

Protecting your private health information is our responsibility. It is core to our mission of doing everything we can to stand by our members.

How BCBSIL Protects Your Data

Our cybersecurity experts protect our members’ data from hacking threats. They also manage and monitor our cybersecurity tools.

This includes:

  • 24/7 Monitoring: Our Cyber Fusion Center team monitors our systems around the clock for suspicious activity
  • Security Updates: We are always updating our technology cybersecurity defenses against new threats
  • Advanced Encryption: Your data is protected with bank-level encryption
  • Multi-Factor Authentication: Extra verification steps make sure only you can use your account
  • Security Technology: We have systems and software in place to maintain secure firewalls and protect against computer and email viruses

What You Can Do to Stay Safe

When we ask you to verify your email or enter a one-time password, we are protecting your information.

These steps might take a bit more time, but they can:

  • Stop unauthorized access to your health information
  • Make sure your health records are kept private
  • Protect your bank and payment details
  • Securely connect you to our systems

There are some basic things you can do to stay safe from hackers:

1. Protect Your Login Information

  • Never share your username or password
  • Use a unique password for your health plan account
  • Log out fully when done

2. Be Alert to Suspicious Activity

  • We'll never ask for your login username or password
  • Always log in through our website or the BCBSIL app
  • If something seems suspicious, contact us right away

3. Report Security Concerns

Are you worried you may have been hacked? Have you been contacted by someone claiming to be with BCBSIL but you aren’t sure? Call Customer Service at the number on your member ID card.