You Can Make PCP Changes in RPP for Your Clients
Jan. 21, 2026
Applies to Individual & Family Markets
You can help your clients with important updates – like changing their primary care provider or medical group, refreshing contact details, and generating member ID cards – directly through the Retail Producer Portal.*
Access the “Retail Producer Portal Guide: Client Management” instructions.
Not registered for an RPP account? Get step-by-step instructions.
Need to backdate a request for a PCP change or medical group? Additional information will be needed, so member must contact Customer Service at the number on their member ID card or call: 1-800-538-8833.
* On Aug. 1, 2026, we retired the Retail Producer Portal, also called RPP. Agents and brokers should use the new Producer Experience Portal instead.