Skip to main content

Accuracy Counts: Ensure Your Client Data is up to Date

Nov. 25, 2025

Applies to Individual & Family Markets

To cut down on returned mail, please verify and confirm your clients’ mailing addresses. Here’s how to ensure mail reaches them every time:

  • Manual confirmation: Our customer service and producer service areas verify with callers whether their address/phone number/email have changed and then they manually update our systems.
  • Member confirmation: Members can change their mailing address in Blue Access for MembersSM, which will create a case to update information in our systems.
  • Producer confirmation: Take a moment to review your recent applications.
  • Regular updates: Request annual (or semiannual) address confirmations through calls or emails.

The big picture: Maintaining accurate contact information is important. Inform your clients about the importance of providing correct information and include reminders in your communications.