Access Renewal Details and Guide Clients Faster

Nov. 11, 2026

Applies to Individual & Family Markets

Renewal season is moving forward, and new information will soon be available to help your clients make informed coverage decisions for PY2027. As members receive their personalized renewal page and information is updated, you’ll be able to guide them through their options and answer questions about their coverage for the coming year.

What’s new

Once BAR processing is complete and updated premium and subsidy information is available, members can review their personalized renewal page for information about their plan, eligibility, renewal status, premiums and financial assistance. If clients have questions, they can share their access code with you, allowing you to review their renewal information together and provide guidance based on their specific situation. Having visibility into the same information your client sees can help make renewal conversations easier, more informed and more productive.

What members have already received

Members recently began receiving communications through our Stay Covered campaign, designed to help them prepare for renewal and understand what to expect in the months ahead. The campaign outlines key renewal milestones, including:

• Late October: Renewal letter and packet. Get a first look at what’s new for 2027.
• Mid-November: Renewal email. Check your email to see your 2027 plan costs.
• Early December: First 2027 bill. Get ready for a new year with payment information and tips to help you stay covered.

Members are also directed to their personalized renewal page, where they can review information specific to their plan, eligibility and renewal status. Members who have a broker attached to their enrollment will see their broker’s information on their letters and personalized renewal pages.

What this means for you

As premium and subsidy information becomes available following BAR processing, take time to review your clients' personalized renewal pages. This proactive step can help you:

• Prepare for client questions before they reach out.
• Discuss updated premiums and subsidy amounts with confidence.
• Review plan eligibility and renewal status alongside your clients.
• Help clients understand their options and any actions they may need to take.
• Provide a more seamless and informed renewal experience.

A little preparation now can make renewal conversations easier, strengthen client trust, and help your clients feel confident about their coverage decisions for the year ahead.