Supplemental Health Claims Integration Now Includes Dependents
Jan. 28, 2026
Applies to All Groups*
Our medical and Supplemental Health claims integration has been enhanced to include dependents. With member permission, most qualifying medical events can automatically trigger the claim filing process for Supplemental Health products (Accident, Critical Illness or Hospital Indemnity insurance).
Why it matters: This makes the claims process easier for all eligible members and gives them a seamless, cohesive experience. It also helps us close a gap in member integration opportunities and makes us more competitive in the marketplace.
What’s new? In addition to adding dependents, we’ve enhanced our existing email and SMS communications strategy and added a new personalized postcard. This means our integrated claims process now applies to all members of groups that provide medical and Supplemental Health membership data, including members without an email address or phone number on record with us who previously weren’t able to receive our communications.
How does it work? When a member has a qualifying medical event, they receive a personalized text, email and postcard with a link and QR code asking to allow our medical and Supplemental Health teams to share claims data. Once the member authorizes it, their Supplemental Health claim will be automatically processed. The member won’t need to submit an additional claim form.
By automatically processing their Supplemental Health claim, we alleviate the need for members to remember their additional coverage and submit a claim form on their own.
Learn more: Contact your Blue Cross and Blue Shield of Illinois Ancillary Sales representative.
Insurance products issued by Dearborn Life Insurance Company, 701 E. 22nd St. Suite 300, Lombard, IL 60148. Blue Cross and Blue Shield of Illinois is the trade name of Dearborn Life Insurance Company, an independent licensee of the Blue Cross and Blue Shield Association.
* This article, or a similar version, is being shared with employer groups in the Employer News newsletter or news alert.