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Be Ready When Calling Producer Services: Essential Info to Have on Hand

Jan. 21, 2026

Applies to Individual & Family Markets

When calling Producer Services for assistance, having your member’s information ready can save valuable time and ensure a smoother experience. Before you pick up the phone, make sure you have the following details:

  • Member’s/applicant’s full name
  • Member’s ID number
  • Applicant’s eApp number
  • Last 4 digits of Social Security Number
  • Date of birth
  • Producer’s name
  • Producer’s call back number
  • Producer’s NPN

Why is this important? Faster service and accurate assistance. So, before your next Producer Services call, take a moment to gather this essential information. It will make the process smoother for everyone.