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Using Your Medicare Plan

Blue Cross and Blue Shield of Illinois wants you to get the most from your plan. Understanding how it works and having the right resources can help. Learn the details of what’s covered in your Blue Medicare Supplement Insurance Plan. Get the forms you need to enroll in a new plan, submit a claim, and more.

Benefits Included in All Medicare Supplement Plans

Call Nurseline

24/7 Nurseline

Blue Medicare Supplement Insurance members have access to a registered nurse who is available by phone 24 hours a day, 7 days a week to help answer any health questions. 

Call the 24/7 Nurseline at 1-800-631-7023 (TTY 711). 

For medical emergencies, call 911. This program is not a substitute for a doctor’s care. Talk to your doctor about any health questions or concerns.

Call a hearing consultant


Through our partnership with TruHearing®, Blue Medicare Supplement Insurance Plans provide coverage for routine hearing exams as well as discounts on hearing aids.

Visit the TruHearing website or call 1-844-799-3555  to speak with a hearing consultant. They are open 8:00 a.m. – 8:00 p.m., local time.

TruHearing® is a registered trademark of TruHearing, Inc., which is an independent company providing discounts on hearing aids.

Learn about Blue365


The Blue365 program offers premier health and wellness discounts to Blue Cross and Blue Shield of Illinois (BCBSIL) members, and it is free to join.

You can find savings like:

  • Discounts on exercise clothes and shoes
  • Discounted gym memberships and fitness aids, like Fitbits
  • Savings on eye exams, glasses, contacts, hearing aids, and more.

Check the Blue365 website regularly to see the most current discounts.

Blue365 is only available to Blue Cross and Blue Shield of Illinois (BCBSIL) members with active health plan coverage. Members who do not have active health plan with BCBSIL will not be able to register on the Blue365 website.

The relationship between Blue365, its vendors and BCBSIL is that of independent contractors. Blue365 is a discount program available to BCBSIL members who have medical coverage with BCBSIL. This is NOT insurance. Some of the services offered through Blue365 may be covered under your health plan. Refer to your benefit booklet or call the customer service number on your ID card for specific benefit information under your health plan. Use of Blue365 does not affect your premium nor do costs of Blue365 services or products count toward your plan deductible, calendar year or lifetime maximums. Discounts are only available through participating vendors.

BCBSIL does not guarantee or make any claims or recommendations regarding the services of products offered by Blue365 and its vendors. You may want to consult with your physician prior to use of these services and products. Services and products are subject to availability by location. BCBSIL reserves the right to discontinue or change this discount program at any time without notice.

Additional Benefits Included in Plan G Plus Medicare Supplement Plans

Find a Dentist


Blue Medicare Supplement Plan G Plus plans include coverage for preventive and restorative dental care.

Find providers near you or call 1-877-384-9297 to learn more.

Find an eye doctor


Blue Medicare Supplement Plan G Plus plans include coverage for routine eye exams and provide an allowance toward frames and lenses or contact lenses. 

Find providers near you or call 1-833-337-3133 to learn more.

Find a Silver Sneakers location


Blue Medicare Supplement Plan G Plus plans include the SilverSneakers Fitness Program to help you achieve your health and fitness goals. Members have access to thousands of participating locations across the country. Some locations even offer group exercise classes led by trained instructors. Members also have access to SilverSneakers live virtual classes and hundreds of On-Demand classes.

For more information, and to find SilverSneakers participating fitness locations, visit  SilverSneakers  or call 1-888-423-4632 (TTY: 711), Monday – Friday, 7:00 a.m. to 7:00 p.m. CST.

SilverSneakers® is a wellness program owned and operated by Tivity Health, Inc., an independent company. Tivity Health and SilverSneakers® are registered trademarks or trademarks of Tivity Health, Inc., and/or its subsidiaries and/or affiliates in the USA and/or other countries.

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Last Updated: Sept. 29, 2023