Contact Us

Do you have questions or need information? As your business partner, we’re here to help you. Please feel free to contact us by mail or phone.

Blue Cross and Blue Shield of Illinois
300 East Randolph Street
Chicago, Illinois 60601-5099

If you are an employer group looking for coverage, please contact your producer for information on our group or individual products. Members can refer to the back of their membership card for their customer service telephone number or see all of our contact numbers.

Blue Access for Employers Hours of Operation:

Monday – Friday 5:30 – 12:00 a.m. Central time
Saturday 5:30 a.m. to 6:00 p.m. Central time
Sunday 5:30 – 12:00 a.m. Central time

Blue Access for Employers is available 24 hours a day, 7 days a week for most functions. Employee enrollment and maintenance transactions are not available from 12 – 5:30 a.m. Central time

Blue Access Internet Help Desk


Help Desk Hours of Operation:

Monday - Friday 7:00 a.m. to 10:00 p.m. Central time
Saturday 7:00 a.m. to 3:30 p.m. Central time


Have a comment about Blue Access for Employers? Send us an email.

Key Employer Addresses and Phone Numbers for Small Group Accounts