Member Services

Our Member Service Department is ready to help you get the most from your health plan. You can call Blue Cross Community Health Plans (BCCHP) Member Services at 1-877-860-2837 (TTY/TDD: 711). We are available 24 hours a day, 7 days a week. The call is toll free. A live agent can be reached from 8 a.m. to 5 p.m. Central Time, Monday through Friday. Self-service or a voicemail can be used 24/7, including weekends and holidays.

Our staff is trained to help you understand everything about your health plan. We can give you details about your medical, dental and vision benefits. We can also answer questions you may have about:

  • Getting your medications/prescriptions
  • What are covered/non-covered services
  • Choosing/changing your Primary Care Provider (PCP)
  • Needing help in other languages Telephone Care Access
  • Needing a ride to a doctor’s appointment or pharmacy
  • Renewing your Medicaid benefits
  • Filing a grievance or an appeal
  • Your rights and responsibilities

Language Assistance

Translation Services

To request information in another language or format, please call Member Services. If you do not speak English, we can provide an interpreter at no cost to you.

Access the information on this website in Spanish.

Alternative Formats

You can also speak with someone in Member Services to get this information in alternate formats. This would include Braille, large print, audio recordings, and other electronic formats. The call is free.

Important Phone Numbers

Department Phone Number

BCCHP Member Services

1-877-860-2837, TTY/TDD: 711

Non-Emergency Medical Transportation

TTY/TDD: 1-866-288-3133

Behavioral Health Services

1-877-860-2837, TTY/TDD: 711

Behavioral Health Crisis Line

1-800-345-9049, TTY/TDD: 711

Grievances and Appeals

1-877-860-2837, TTY/TDD: 711

Fraud and Abuse

1-800-543-0867, TTY/TDD: 711

Care Coordination

1-855-334-4780, TTY/TDD: 711

Adult Protective Services

TTY: 1-888-206-1327

Dental Care

1-877-860-2837, TTY/TDD: 711

Vision Care

1-877-860-2837, TTY/TDD: 711

Child and Maternal Health

1-888-421-7781, TTY/TDD: 711

Illinois Department of Public Health


Emergency Care



Find a Provider

Use Provider Finder® to search for doctors and other providers.

Member Resources

For plan details, check the HBIA-HBIS Blue KitSM Member Handbook.

Need Help?

(TTY/TDD: 711)

The call is free.