Contact Us
Blue Cross and Blue Shield of Illinois
300 East Randolph Street
Chicago, Illinois 60601-5099
(800) 654-7385
Product and Program Contact Information
If you are a member with a question about your coverage, please contact Customer Service or a specific department listed on this page:
| Special Investigations Department — Report Health Care Fraud | |
|---|---|
| Blue Cross and Blue Shield of Illinois (BCBSIL) Fraud Hotline | (800) 543-0867 |
| Complete a blank fraud report | This link takes you to the Web site of Global Compliance Services, a third-party vendor of BCBSIL. |
| Send a letter to BCBSIL | Blue Cross and Blue Shield of Illinois Special Investigations Department 300 East Randolph Street, 11th Floor Chicago, IL 60601 |
| BlueChoice (POS) | |
| BlueChoice (POS) | Call the toll free number on the back of your ID card |
| EyeMed Vision Care Discount Program | (866) 273-0813 |
| TruVision Discount Laser Surgery and Disposable Contact Lens Home Delivery Program | (866) 484-2020 |
| HMO Illinois/Blue Advantage HMO | |
| HMO Hotline | (800) 892-2803 |
| HMO Blue USA (away from home urgent care) | (800) 810-BLUE |
| Walgreen's Mail Service (mail order pharmacy refills) | (800) Rx-Refill |
| Mental Health Network: Physician Care Network | (800) 939-6333 |
| All other members | contact your PCP |
| Chemical Dependency Network: Physician Care Network | (800) 939-6333 |
| All other members | (800) 346-3986 |
| BlueExtras (American Specialty™ Health) | (877) 320-2746 |
| EyeMed Vision Care | (866) 273-0817 |
| TruVision Discount Laser Surgery and Disposable Contact Lens Home Delivery Program | (866) 484-2020 |
| PPO | |
| PPO | Call the toll free number on the back of your ID card |
| Out-of-Area BlueCard PPO Providers | (800) 810-BLUE (2583) |
| EyeMed Vision Care Discount Program | (866) 273-0813 |
| TruVision Discount Laser Surgery and Disposable Contact Lens Home Delivery Program | (866) 484-2020 |
| Prescription Drug Unit | |
| Prescription Drug Unit | (800) 423-1973 |
| Individual and Family Plans | |
| Under 65 New Enrollment | (800) 477-2000 |
| Under 65 Customer Service | (800) 538-8833 |
| Medicare Supplement New Enrollment | (800) 646-3000 |
| Medicare Supplement Customer Service | (800) 624-1723 |
| Change Personal Information | |
| Customer Service | (800) 654-7385 |
| Payment Address | |
| Customer Service | Blue Cross and Blue Shield of Illinois P.O. Box ZZ Chicago, IL 60690-3690 |
| Membership Address | |
| Customer Service | Blue Cross and Blue Shield of Illinois P.O. Box 1637 Chicago, IL 60690-9859 |
| Claims Address | |
| Customer Service | Blue Cross and Blue Shield of Illinois P.O. Box 1364 Chicago, IL 60690-1364 |
| BlueExtrasSM Discount Programs | |
| Complementary Alternative Medicine (CAM) | (866) 656-6069 |
| Davis Vision | (877) 393-8844 |
| TruHearing | (800) 687-4617 |
| Jenny Craig | (800) 965-3669 |
| Curves | (800) 287-8373 |
| LIFE TIME Fitness | Visit Life Time Fitness  |
| Medicare | |
| Medicare | (800) 633-4227 |
