Contact Us
Blue Cross and Blue Shield of Illinois
300 East Randolph Street
Chicago, Illinois 60601-5099
(800) 654-7385
Product and Program Contact Information
If you are a member with a question about your coverage, please contact Customer Service or a specific department listed on this page:
| BlueChoice (POS) | |
|---|---|
| BlueChoice (POS) | Call the toll free number on the back of your ID card |
| Davis Vision Discount Program | (877) 393-8844 |
| TLC / TruVision Laser Vision Correction Services | (866) 484-2020 |
| Lens 1 2 3® Mail Order Contact Lens Replacement Program | (800) LENS-123 or (800) 536-7123 or visit www.lens123.com  |
| HMO Illinois/Blue Advantage HMO | |
| HMO Hotline | (800) 892-2803 |
| HMO Blue USA (away from home urgent care) | (800) 810-BLUE |
| Walgreen's Mail Service (mail order pharmacy refills) | (800) Rx-Refill |
| Mental Health Network: Physician Care Network | (800) 939-6333 |
| All other members | contact your PCP |
| Chemical Dependency Network: Physician Care Network | (800) 939-6333 |
| All other members | (800) 346-3986 |
| American Specialty™ Health | (877) 320-2746 |
| Davis Vision Discount Program | (877) 393-8844 |
| TLC / TruVision Laser Vision Correction Services | (866) 484-2020 |
| Lens 1 2 3® Mail Order Contact Lens Replacement Program | (800) LENS-123 or (800) 536-7123 or visit www.lens123.com |
| PPO | |
| PPO | Call the toll free number on the back of your ID card |
| Out-of-Area BlueCard PPO Providers | (800) 810-BLUE (2583) |
| Davis Vision Discount Program | (877) 393-8844 |
| TLC / TruVision Laser Vision Correction Services | (866) 484-2020 |
| Lens 1 2 3® Mail Order Contact Lens Replacement Program | (800) LENS-123 or (800) 536-7123 or visit www.lens123.com |
| Prescription Drug Unit | |
| Prescription Drug Unit | (800) 423-1973 |
| Individual and Family Plans | |
| Under 65 New Enrollment | (800) 477-2000 |
| Under 65 Customer Service | (800) 538-8833 |
| Medicare Supplement New Enrollment | (800) 646-3000 |
| Medicare Supplement Customer Service | (800) 624-1723 |
| Change Personal Information | |
| Customer Service | (800) 654-7385 |
| Payment Address | |
| Customer Service | Blue Cross and Blue Shield of Illinois P.O. Box ZZ Chicago, IL 60690-3690 |
| Membership Address | |
| Customer Service | Blue Cross and Blue Shield of Illinois P.O. Box 3004 Naperville, IL 60566-9747 |
| Claims Address | |
| Customer Service | Blue Cross and Blue Shield of Illinois P.O. Box 805107 Chicago, IL 60680-4112 |
| Medicare | |
| Medicare | (800) 633-4227 |
| Human Resources | |
| Human Resources Inquiries | (866) 977-7378 |
| Special Investigations Department — Report Health Care Fraud | |
| Blue Cross and Blue Shield of Illinois (BCBSIL) Fraud Hotline | (800) 543-0867 |
| Complete a fraud report | This link takes you to the website of Global Compliance Services, a third-party vendor of BCBSIL. |
| Report fraud by mail – Use this mailing address only to report suspected fraud | Blue Cross and Blue Shield of Illinois Special Investigations Department 300 East Randolph Street, 35th Floor Chicago, IL 60601 |
| Supplier Registration | |
| Supplier Registration |
If you are interested in conducting business with Blue Cross Blue Shield of Illinois, this link takes you to our Supplier Registration Portal. |
