Behavioral Health Services

Behavioral health services can help those facing mental health conditions, substance abuse or a behavioral health crisis.

The type of service you might need depends on your personal situation. Call Member Services at 1-877-860-2837 (TTY/TDD: 711) and we can help you find out what services are covered. You do not need a referral for a provider that is in our network.

  • What is covered?

    Some of the covered services we offer include:

    • Alcohol or drug treatments
    • Adaptive Behavior Support (ABS) Services for those under the age of 21 diagnosed with Autism Spectrum Disorder
    • Care during a hospital stay
    • Community-based behavioral health services
    • Crisis services
    • Day treatment at a hospital
    • Intensive outpatient program
    • Medication assisted treatment
    • Outpatient services, such as a medication management, therapy and counseling
    • Residential treatment of substance abuse
  • What is not covered?

    Examples of services this plan does not cover are:

    • Hypnotherapy
    • Biofeedback
    • Experimental procedures or non-drug therapies

    To learn more about behavioral health services and benefits, check your Member Handbook.

Family Leadership Council

Your Voice Matters. You are invited on a quarterly basis to join the Family Leadership Council (FLC). The FLC is a group of youth, parents, and community partners joining forces with BCCHP to address issues and discuss opportunities regarding children’s behavioral health and special needs. The goal is to create a team of advocates to better understand the experiences of families accessing public services on behalf of their children. The FLC is a chance for you to:

  • Share your experiences and ideas on how to improve children’s behavioral health services and services for children with special needs.
  • Help to develop a better family-driven care plan.
  • Connect with other families to learn about helpful community resources.

Register for upcoming meetings! Members who join the meeting will be given a $25 gift card.

Pathways to Success Program

Members under the age of 21 who have major behavioral health needs may qualify. This is children with Serious Emotional Disturbance or Serious Mental Illness. The Pathways Program gives added home and community-based services.

Pathways to Success services may involve:

  • Family Peer Support
  • Intensive Home-Based Care
  • Therapeutic Mentoring
  • Respite
  • Therapeutic Support Services
  • Individual Support Services

To learn more about this program and how to qualify call Member Services. They can be reached at 1-877-860-2837.

Mental Health Hotlines

If you are having a mental health crisis, there is help. Call one of the below lines. They are 24/7. Calls are private and at no cost to you.

Mobile Crisis Response hotline: 1-800-345-9049. This is a 24-hour crisis intervention and stabilization service. During crisis, a mental health specialist is dispatched to give a face-to-face help.

988 Suicide & Crisis Lifeline: Gives support for those who are in distress and crisis.

National Maternal Mental Health Hotline: Gives support before, during and after pregnancy for those who feel overwhelmed or depressed.

Mental Health Follow-up During and After Your Hospital Stay

Mental Health Follow-up Can Help Improve Your Overall Health

If you are in the hospital for medical problems, there may be mental health problems that should be treated too. Some signs may be feeling tired, having headaches or an upset stomach. You may have a hard time sleeping or eating. You may feel sad, anxious or really scared. These may make your medical problems worse.

Ask your doctor or nurse about seeing someone for this while you are in the hospital. Let them know what symptoms you have. Then ask them for a mental health consult. This means that a specialist will talk to you about these symptoms.

Before you leave the hospital, make sure that you have a mental health follow-up appointment scheduled. It is best if the appointment is within 30 days of discharge.

How We Can Help

Call the number on the back of your insurance card to speak with a case manager. A case manager can help you get treatment and follow-up with you.


Find a Provider

Use our Provider Finder® to search for doctors and other providers.

Member Resources

For plan details, check the Blue KitSM Member Handbooks for:

Need Help?

(TTY/TDD: 711)
The call is free.