Behavioral Health Services

Behavioral health services can help those facing mental health conditions, substance abuse or a behavioral health crisis.

The type of service you might need depends on your personal situation. Call Member Services at 1-877-860-2837 (TTY/TDD: 711) and we can help you find out what services are covered. You do not need a referral for a provider that is in our network.

Your Voice Matters. You are invited on a quarterly basis to join the Family Leadership Council to discuss children’s behavioral health and special needs. This is your chance to share your opinions and connect with other families. To learn more about the next Family Leadership Council click here or click here to register for the next meeting.

What is covered?

Some of the covered services we offer include:

  • Alcohol or drug treatments
  • Applied Behavioral Analysis (ABA) Services for those diagnosed with Autism Spectrum Disorder
  • Care during a hospital stay
  • Community-based behavioral health services
  • Crisis Services
  • Day treatment at a hospital
  • Intensive outpatient program
  • Medication assisted treatment
  • Outpatient services, such as a medication management, therapy and counseling
  • Residential treatment of substance abuse

What is not covered?

Examples of services this plan does not cover are:

  • Hypnotherapy
  • Biofeedback
  • Experimental procedures or non-drug therapies

To learn more about behavioral health services and benefits, see the Member Handbook.

If you are experiencing a behavioral health crisis, please call the Mobile Crisis Response hotline at 1-800-345-9049 (TTY/TDD: 711). This is a 24-hour crisis intervention and stabilization service. During a psychiatric or behavioral health crisis, a qualified mental health professional is dispatched to provide a face-to-face screening.

Find a Doctor or Hospital

Use our Provider Finder® to search for doctors and other health care providers near you.

Need Help?

1-877-860-2837 (TTY/TDD: 711)

We are available 24 hours a day, seven (7) days a week. The call is free.