How Do I Keep My Medicaid Benefits?

Blue Cross Community MMAISM knows your health is important to you. Once annually, you may have to complete a renewal process to keep your benefits. This process is called redetermination.

Get Ready to Renew Your Medicaid

You have not had to renew your Medicaid since the COVID-19 pandemic began.

Illinois is now starting renewals again to see if you are still eligible. Everybody's renewal date is different, so it is critical that you get ready to renew.

Don't risk losing your Medicaid. Complete your Medicaid renewal:

  1. Click Manage My Case at
    Create or login to your account at to manage your benefits. Online is the best way to connect.

  2. Verify your address
    If you use Medicaid, you need to keep your address current. Click Manage My Case at and verify your address under Contact Us.

  3. Find your due date (also called a redetermination date)
    Check your Benefit Details tab at Do you want reminders when it's time to renew? Opt-in for text and email alerts in the Account Management tab under Manage your communications preferences.

  4. Watch your mail
    The Department of Healthcare and Family Services (HFS) will mail you a notice to tell you your status and if you need to complete a renewal form. If you have to renew, you will get a renewal notice a month before it is due.

  5. Complete your Medicaid renewal right away
    If your letter says you need to, complete and submit your renewal before the due date (also called redetermination date) to avoid losing your Medicaid.

    Submit your Medicaid renewal by:
    → Clicking Manage My Case at
    → Mailing or faxing your form according to the letter
    → Calling 1-800-843-6154

Beware of scams. The State of Illinois will never ask you for money to renew or apply for Medicaid. Report scams to the fraud report website or the Medicaid fraud hotline at 1-844-453-7283 (1-844-ILFRAUD).

For Help With Your Renewal

Manage online at You can also call the Department of Human Services at 1-800-843-6154.

What if I am no longer eligible for Medicaid?

If you are no longer eligible for Medicaid, it is important to quickly get other health insurance to avoid a lapse in coverage.

You usually have 30-60 days to enroll in a new plan. This is called a “Special Enrollment Period”.

You can call 1-877-855-8758 Monday – Friday, 9 a.m. to 9 p.m. CST through 09/30/23 to shop for quality, affordable coverage from Blue Cross and Blue Shield of Illinois. After 10/1/23, you can call 7 days a week 9 a.m. to 9 p.m. CST.