How Do I Keep My Blue Cross Community Health PlansSM (BCCHPSM) Benefits?

BCCHP knows your health is important to you. Once annually, you may have to complete a renewal process to keep your benefits. You can also decide to change your health care plan and choose BCCHP. The good news is both are easy to do!

Don't risk losing your health insurance. Please update your address with Illinois Medicaid.

Illinois Medicaid needs to send you paperwork. To keep your health insurance, use an address where mail can always reach you. It's easy, fast, and free.

To Update Your Address

Phone: Online:
For All Members, The Bureau of All Kids
1-877-805-5312, Select Option 8
(TTY: 1-877-204-1012)
Monday through Friday
7:45 a.m. – 4:30 p.m.

Healthcare and Family Services (HFS)
Change Your Address Website



Keep Your Benefits and Choose BlueSM

Redetermination (Rede) Open Enrollment

To retain your Medicaid benefits, you have to renew your coverage at least once every year. This occurs one year from the start date of your IL Medicaid coverage. If you receive SNAP benefits you will do it twice a year. This annual renewal is sometimes called redetermination or REDE. This is the simple process outlined above to make sure you are still qualified for HealthChoice Illinois.

See the easy steps to complete your Redetermination above.

Please don’t delay on your renewal documents. If you do not respond to your HFS forms, your coverage will automatically end.

Annually, you can change your health plan during "Open Enrollment." Client Enrollment Services (CES) will send you a letter about 60 days prior to your anniversary date. Your anniversary date is one year from your health plan start date. The date you first enrolled in IL Medicaid.

You will have 60 days during your Open Enrollment to make a switch by calling CES. After the 60 days has ended, whether a plan switch was made or not, you will be locked into that plan for one year.

If you do not want to switch your Medicaid plan, you do not need to do anything during open enrollment.

To keep your Illinois Medicaid benefits, follow these easy steps:

  1. During Redetermination, The Department of Healthcare and Family Services (HFS) will send you a notice in the mail 45-60 days before your Medicaid coverage expires.
  2. Watch your mailbox! You will receive renewal forms about two weeks later.
  3. Fill out the forms by the due date listed to make sure you keep your coverage.
  4. Return the forms even if you didn’t make any changes to them.
    You can submit the forms:
    Online: Visit Create an online profile, click
    on Manage My Case and do everything through the website!
    Mail: P.O. Box 19138, Springfield, IL 62763
    Fax: 1-844-736-3563

For Redetermination or Open Enrollment Questions

Need Help?

(TTY/TDD: 711)

We are available 24 hours a day, seven (7) days a week. The call is free.


Client Enrollment Services
(TTY: 1-866-565-8576)

Monday through Friday, from 8 a.m. to 6 p.m.


Client Enrollment Services
Illinois Client Enrollment Services website