DEBBIE HAYES: One of my members, Pat, turned 103 years old today.
My name is Debbie Hayes and I am a care coordinator for Blue Cross Blue Shield in Marion, Illinois.
Care coordinators - we really are people that make lives better for those people that we are serving in physical health, mental health, every aspect.
I develop a plan of care and, for a senior living facility, also a service plan.
And these are goals that are developed to help the member's health.
PATRICIA MOORE: I was just so happy to meet her because I just talk to her all the time on the phone.
So I was really glad to meet her.
DEBBIE HAYES: Me too.
LYNN LONG: The two of them just really like each other.
They've hit up, made it a friendship and it's almost like you're not talking to a representative of Blue Cross with you're talking to Deb.
It's personal.
You can tell she cares.
DEBBIE HAYES: She had asked me several times to come.
And I, like a little meanie, told her I was too far away and couldn't come knowing full well I was planning to be here.
LYNN LONG: It was a nice surprise and I think she's a beautiful lady inside and out.
She's just, she is in the right business.
DEBBIE HAYES: I walked in and I said, hi Pat, happy birthday.
And she very sweetly said thank you.
I said, do you know who I am?
She goes no, I don't think I've seen you before.
And I said no, you really haven't have you.
I said, I'm Debbie from Blue Cross Blue Shield, your care coordinator.
And she goes <laugh>.
This is the first time we've met.
PATRICIA MOORE: Yes.
DEBBIE HAYES: But we've talked a lot on that phone.
PATRICIA MOORE: Yeah, we have.
DEBBIE HAYES: Have had some.
PATRICIA MOORE: It's kind of nice to see the face. <laugh>
DEBBIE HAYES: It is. It really is.
PATRICIA MOORE: Yeah.