Transportation Services (Non-Emergency)

Blue Cross Community Health Plans (BCCHP) offers you free transportation for your medical needs. This includes free rides to and from your doctor's office, a health care facility, pharmacy, or BCCHP sponsored event. You can also get transport to and from a Blue Door Neighborhood Center at no cost to you!

Call 911 if you need emergency transport. You do not need an OK from BCCHP in the event of an emergency.

How Do I Schedule a Ride?

Any of your transportation needs are provided through our partner, ModivCare* (formerly LogistiCare). ModivCare can be reached at 1-877-831-3148 (TTY/TDD: 1-866-288-3133). ModivCare is available Monday through Friday, 8:00 a.m. to 6:00 p.m., CST.

Need Help?

1-877-860-2837 
(TTY/TDD: 711)

We are available 24 hours a day, seven (7) days a week. The call is free.

To Schedule a Ride

ModivCare App

Search "ModivCare" in your app store and use for all your ride needs

Call ModivCare

1-877-831-3148
(TTY/TDD: 1-866-288-3133)

Call at least 3 days before you need a ride.

Confirm Your Ride

Call or check your mobile app 3 days prior

Please note that drivers can transport multiple members on the same ride. This should not add any more than 45 minutes to your travel time.

ModivCare App

The ModivCare app gives you the flexibility to schedule your medical ride whenever and wherever you like. All you need to do is search “ModivCare” on either Google Play® or the Apple App Store® to download. Make sure to have an email address handy to create your account. Then requesting a ride is only a few clicks away!

By downloading the ModivCare app you have access to:

  • Booking, changing, or cancelling rides
  • Live ride tracking
  • Driver’s real-time location and ETA
  • Text or calling the driver to ensure trips aren’t missed
  • Contacting support within the app to talk to a live agent

What Services Are Not Covered?

The plan does not cover rides:

  • For non-medical needs (examples: to go shopping or to visit a friend
  • To see a provider who is outside our provider network (without special authorization from BCCHP)
  • To see a provider that is more than 40 miles away (without special authorization from BCCHP)

Non-Emergency Ambulance Services

Starting January 2022, BCCHP Members should request non-emergency ambulance services through First Transit. First Transit is a prior approval vendor. They have partnered with the Department of Healthcare and Family Services (HFS) to offer this service.

First Transit will ask questions to see if you qualify for this service. If you are eligible, you will then be given a list of ambulance providers for use. Once you have set up your ride, you will need to finalize your trip with First Transit. First Transit will ask questions to see if you qualify for this service. If you are eligible, you will then be given a list of ambulance providers for use. Once you have set up your ride, you will need to finalize your trip with First Transit.

To ask for non-emergency ambulance services, call First Transit at: 1-877-725-0569.

They are available Monday through Friday, 8:00 a.m. to 5:00.p.m.

Please note, all other forms of transportation should be scheduled through ModivCare.

Other Transportation

If you live within two blocks of a mass transit bus stop, you can get free bus passes for your doctor's appointments. Bus passes can be provided to get you to and from your doctor’s appointment. Call ModivCare at 1-877-831-3148 (TTY/TDD: 1-866-288-3133) at least two weeks before your appointment. Bus passes will be mailed to your home.

For more information about transportation services, see the Member Handbook or visit the FAQ page.

Transportation Mileage Reimbursement Trip Log

 

*ModivCare is an independent contractor that arranges and manages non-emergency transportation benefits for select Blue Cross and Blue Shield of Illinois plans.