Transportation Services (Non-Emergency)

Blue Cross Community Health Plans (BCCHP) offers you free transportation for your medical needs. This includes free rides to and from your doctor's office, a health care facility, pharmacy, or BCCHP-sponsored event. You can also get transport to and from a Blue Door Neighborhood Center at no cost to you.

Call 911 if you need emergency transport. You do not need an OK from BCCHP in the event of an emergency.

How Do I Schedule a Ride?

Your transportation needs are supplied through our partner, ModivCare*. You can call ModivCare at 1-877-831-3148 (TTY/TDD: 1-866-288-3133). ModivCare is available Monday through Friday, 8 a.m. to 6 p.m. CT.

Member Resources

For plan details, check the Blue KitSM Member Handbooks for:
BCCHP 
MLTSS
HBIA/HBIS

Need Help?

1-877-860-2837 
(TTY/TDD: 711)

The call is free.

To Schedule a Ride

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ModivCare App

Search "ModivCare" in your app store and use for all your ride needs

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Call ModivCare

1-877-831-3148
(TTY/TDD: 1-866-288-3133)

Call at least 3 days before you need a ride.

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Confirm Your Ride

Call or check your mobile app 3 days prior

Please note that drivers can transport multiple members on the same ride. This should not add any more than 45 minutes to your travel time.

ModivCare App

The ModivCare app gives you the flexibility to schedule your medical ride whenever and wherever you like. All you need to do is search “ModivCare” on either Google Play® or the Apple App Store® to download. Make sure to have an email address handy to create your account. Then requesting a ride is only a few clicks away!

With the ModivCare App you can:

  • Book a trip
  • Change or cancel a ride
  • Know where your driver is at in real time
  • Text or call the driver to make sure your ride is on time
  • Submit a trip mileage claim to get reimbursed
  • Contact support within the app to talk to a live agent

Mileage Reimbursement

Transportation mileage reimbursement can be approved for eligible drivers to appointments. Submissions will be reviewed for approval. Submissions can be made via a Trip Log form, or by using the ModivCare mobile app. By downloading the ModivCare app, you can submit a request for mileage reimbursement. You can also track reimbursement status. To learn more: 

Mileage Reimbursement FAQs

For more information about transportation services, refer to the FAQs page.

What Services Are Not Covered?

The plan does not cover rides:

  • For non-medical needs (examples: to go shopping or to visit a friend
  • To see a provider who is outside our provider network (without special authorization from BCCHP)
  • To see a provider that is more than 40 miles away (without special authorization from BCCHP)

Non-Emergency Ambulance Services

BCCHP members should request non-emergency ambulance services through First Transit. First Transit is a prior approval vendor. They have partnered with the Department of Healthcare and Family Services (HFS) to offer this service.

First Transit will ask questions to see if you qualify for this service. If you are eligible, you will then be given a list of ambulance providers for use. Once you have set up your ride, you will need to finalize your trip with First Transit. First Transit will ask questions to see if you qualify for this service. If you are eligible, you will then be given a list of ambulance providers for use. Once you have set up your ride, you will need to finalize your trip with First Transit.

To ask for non-emergency ambulance services, call First Transit at: 1-877-725-0569. They are available Monday through Friday, 8 a.m. to 5 p.m. CT.

Please note, all other forms of transportation should be scheduled through ModivCare.

Other Transportation

If you live within two blocks of a mass transit bus stop, you can get free bus passes for your doctor's appointments. Bus passes can be provided to get you to and from your doctor’s appointment. Call ModivCare at 1-877-831-3148 (TTY/TDD: 1-866-288-3133) at least two weeks before your appointment. Bus passes will be mailed to your home.

For more information about transportation services, check your Member Handbook or visit the FAQs page.

Transportation Mileage Reimbursement Trip Log

 

*ModivCare is an independent contractor that arranges and manages non-emergency transportation benefits for select Blue Cross and Blue Shield of Illinois plans.