Please note that drivers can transport multiple members on the same ride. This should not add any more than 45 minutes to your travel time.
ModivCare App
The ModivCare app gives you the flexibility to schedule your medical ride whenever and wherever you like. All you need to do is search “ModivCare” on either Google Play® or the Apple App Store® to download. Make sure to have an email address handy to create your account. Then requesting a ride is only a few clicks away!
With the ModivCare App you can:
- Book a trip
- Change or cancel a ride
- Know where your driver is at in real time
- Text or call the driver to make sure your ride is on time
- Submit a trip mileage claim to get reimbursed
- Contact support within the app to talk to a live agent
Mileage Reimbursement
Transportation mileage reimbursement can be approved for eligible drivers to appointments. Submissions will be reviewed for approval. Submissions can be made via a Trip Log form, or by using the ModivCare mobile app. By downloading the ModivCare app, you can submit a request for mileage reimbursement. You can also track reimbursement status. To learn more:
Mileage Reimbursement FAQs
For more information about transportation services, refer to the FAQs page.
What Services Are Not Covered?
The plan does not cover rides:
- For non-medical needs (examples: to go shopping or to visit a friend
- To see a provider who is outside our provider network (without special authorization from BCCHP)
- To see a provider that is more than 40 miles away (without special authorization from BCCHP)
Non-Emergency Ambulance Services
BCCHP members should request non-emergency ambulance services through First Transit. First Transit is a prior approval vendor. They have partnered with the Department of Healthcare and Family Services (HFS) to offer this service.
First Transit will ask questions to see if you qualify for this service. If you are eligible, you will then be given a list of ambulance providers for use. Once you have set up your ride, you will need to finalize your trip with First Transit. First Transit will ask questions to see if you qualify for this service. If you are eligible, you will then be given a list of ambulance providers for use. Once you have set up your ride, you will need to finalize your trip with First Transit.
To ask for non-emergency ambulance services, call First Transit at: 1-877-725-0569. They are available Monday through Friday, 8 a.m. to 5 p.m. CT.
Please note, all other forms of transportation should be scheduled through ModivCare.
Other Transportation
If you live within two blocks of a mass transit bus stop, you can get free bus passes for your doctor's appointments. Bus passes can be provided to get you to and from your doctor’s appointment. Call ModivCare at 1-877-831-3148 (TTY/TDD: 1-866-288-3133) at least two weeks before your appointment. Bus passes will be mailed to your home.
For more information about transportation services, see the Member Handbook or visit the FAQs page.
Transportation Mileage Reimbursement Trip Log
*ModivCare is an independent contractor that arranges and manages non-emergency transportation benefits for select Blue Cross and Blue Shield of Illinois plans.
