Confirm Receipt Status Online for Prior Authorization Medical Records Sent via Fax or Mail

October 27, 2022

We’ve enhanced our Medical Record Status Viewer so you can use it to confirm receipt of medical records submitted by fax or mail to Blue Cross and Blue Shield of Illinois (BCBSIL) for commercial prior authorization medical record requests. As a reminder, this application is accessible to you in our BCBSIL-branded Payer Spaces section via Availity® Essentials. You can also use it to confirm receipt of medical records sent via fax or mail for commercial claim processing requests.

What does this application provide?
The Medical Record Status Viewer search results will specify “Yes” or “No” regarding receipt status. If records have been received, the response will display the receipt date, number of pages, and associated group number for up to four of the most recent medical records on file with BCBSIL for prior authorization and/or claim processing medical record requests. 

For More Information
Refer to the instructional Medical Record Status Viewer User Guide in the Provider Tools section. of our website. If you need further help or training, you can email our Provider Education Consultants

Don’t have an Availity Essentials account?
Register online by going to Availity, or contact Availity Client Services at 800-282-4548.

This information is not applicable to Medicare Advantage or Illinois Medicaid claims or prior authorization requests. 

Availity is a trademark of Availity, LLC, a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSIL. BCBSIL makes no endorsement, representations or warranties regarding third party vendors and the products and services they offer.