New ‘Message This Payer’ Option via Availity® Essentials

August 30, 2022

We’re launching a new digital Message This Payer option for you to resolve your claim inquiries online. Starting Sept. 6, 2022, you can use this convenient electronic method to send secure messages to Blue Cross and Blue Shield of Illinois (BCBSIL) for claim management questions. 

How to Access Message This Payer

  • Log in to Availity Essentials

  • Select Claims & Payments from the navigation menu

  • Perform a Claim Status transaction using the Member or Claim number search options

  • Click on Message this Payer at the top of the claim status results

Note: The Availity Administrator must assign the ‘Messaging App’ role for users to gain access to this tool.


Using this option will allow you the opportunity to: 

  • Initiate a message to BCBSIL from the Claim Status tool 

  • Receive a response within two business days from a BCBSIL associate

  • Monitor message status via a dashboard view

  • View and print conversations


Attend a Training Webinar
We encourage you to attend a free, instructor-led webinar session to learn how to access and use this new electronic option. To sign up, select your preferred date and time below. All times listed are Central Time (CT).


For More Information
Refer to the instructional Message This Payer User Guide found in the Provider Tools section of our website. If you need further assistance, email our Provider Education Consultants

Don’t have an Availity Essentials account? 
You can register today by going to the Availity website or contact Availity Client Services at 800-282-4548.

This information is not applicable to Medicare Advantage or Illinois Medicaid claims. 


Availity is a trademark of Availity, LLC, a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSIL. BCBSIL makes no endorsement, representations or warranties regarding third party vendors and the products and services they offer.