New Online Option to Confirm Medical Record Receipt Status 

July 18, 2022

You don’t need to call Blue Cross and Blue Shield of Illinois (BCBSIL) to confirm receipt of medical records you’ve mailed or faxed to us for claim processing. We’ve launched a new application in the BCBSIL-branded Payer Spaces section via Availity® Essentials so you can verify medical record receipt online. This new functionality is just the first iteration of more enhancements to come.

Steps to confirm medical record receipt status online:

  1. Log on to Availity Essentials
  2. Select Payer Spaces from the navigation menu and choose BCBSIL
  3. Select Medical Record Status Viewer from the Applications tab
  4. Enter the required data elements and click View Medical Record Status
  5. Response specifies if the medical records were received by BCBSIL, along with the number of pages submitted

For More Information
Refer to the instructional Medical Record Status Viewer User Guide in the Provider Tools section of our website. Watch the Blue Review and News and Updates for announcements on future enhancements. If you have questions, email our Provider Education Consultants.

Don’t have an Availity Essentials account?
Register today for free on Availity. If you need registration help, call Availity Client Services at 800-282-4548.

This information is not applicable to Medicare Advantage or Illinois Medicaid claims.


Availity is a trademark of Availity, LLC, a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSIL. BCBSIL makes no endorsement, representations or warranties regarding third party vendors and the products and services they offer.