November 12, 2021
There may be instances when you receive a claim withdrawn notification by mail after submission to Blue Cross and Blue Shield of Illinois (BCBSIL). As an alternative method, you may also determine why a claim was withdrawn via the Availity Claim Status tool response.
The claim status response includes status for original, duplicate, adjusted, replacement, as well as withdrawn claims. Refer to the Custom Status Description field on the results page to determine why the claim was withdrawn. After addressing the reason, the claim may be resubmitted electronically to BCBSIL for processing.
For assistance with verifying claim status online, refer to the Claim Status User Guide . As a reminder, you must be registered with Availity to use the Claim Status tool. For registration information, visit Availity , or contact Availity Client Services at 800-282-4548.
This information is not applicable to Medicare Advantage or Illinois Medicaid claims.
Availity is a trademark of Availity, LLC, a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSIL. BCBSIL makes no endorsement, representations or warranties regarding any products or services provided by third party vendors such as Availity. If you have any questions about the products or services provided by such vendors, you should contact the vendor(s) directly.