Network Operations Reminder: Voicemail and Email Deactivation

November 8, 2021

As we announced in our October 2021 Blue Review, the Blue Cross and Blue Shield of Illinois (BCBSIL) Network Operations team is retiring the following phone number/voicemail and email address: 312-653-6555,

  • The above phone number/voicemail was deactivated in October. 
  • The above email address is slated for deactivation in December 2021.
  • This change is part of an effort to streamline provider inquiries and improve administrative processes.

We encourage you to refer to our Provider website for the most up-to-date information and resources. To help ensure a seamless transition, please refer to the article in our October Blue Review for a sampling of commonly asked questions.

This information doesn’t apply to HMO.