Calls to Electronic Commerce Services will be Redirected to Email as of June 15, 2020

May 13, 2020

The Blue Cross and Blue Shield of Illinois (BCBSIL) Electronic Commerce Services phone number (800-746-4614) will be retired on June 15, 2020. As of this date, providers and/or clearinghouses will be directed to email their inquiries to Electronic Commerce Services at versus calling.

Electronic Commerce Services will remain available to help you with the following Electronic Data Interchange (EDI) transactions:

  • Electronic professional and institutional claim submission (837P and 837I transactions)
  • Claim payment via 835 Electronic Funds Transfer (835 EFT)
  • 835 Electronic Remittance Advice (835 ERA), or delivery of claim payment information

For more information on EDI transactions and other online tools and resources, refer to the Electronic Commerce section.