May 13, 2020
The Blue Cross and Blue Shield of Illinois (BCBSIL) Electronic Commerce Services phone number (800-746-4614) will be retired on June 15, 2020. As of this date, providers and/or clearinghouses will be directed to email their inquiries to Electronic Commerce Services at firstname.lastname@example.org versus calling.
Electronic Commerce Services will remain available to help you with the following Electronic Data Interchange (EDI) transactions:
- Electronic professional and institutional claim submission (837P and 837I transactions)
- Claim payment via 835 Electronic Funds Transfer (835 EFT)
- 835 Electronic Remittance Advice (835 ERA), or delivery of claim payment information
For more information on EDI transactions and other online tools and resources, refer to the Electronic Commerce section.