Medicare Advantage Provider Call Center Lines Experiencing Longer Hold Times

Posted March 27, 2020

You may experience longer than normal hold times on our Medicare Advantage Provider call lines at 877-774-8592 starting March 24, 2020, due to the COVID-19 pandemic.

What should you do?

  • Use Availity® Provider Portal as much as possible for eligibility, claim status and benefit preauthorizations.
    • Availity's Authorizations & Referrals tool (HIPAA-standard 278 transaction) allows you to submit inpatient admissions, select outpatient services and referral requests handled by Blue Cross and Blue Shield of Illinois (BCBSIL).
    • You can also check status on previously submitted requests and/or update applicable existing requests.
  • Continue watching for additional notifications for changes including when the Medicare Advantage Provider call line resumes normal hold times.

Because this is a rapidly evolving situation, you should continue to use the Centers for Disease Control and Prevention (CDC) guidance on COVID-19, as the CDC has the most up-to-date information and recommendations. Additionally, watch for updates on BCBSIL News and Updates and our COVID-19 Preparedness page.

Have questions?
If you have any questions or if you need additional information, please contact your BCBSIL Provider Network Consultant.

Availity is a trademark of Availity, LLC, a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSIL. BCBSIL makes no endorsement, representations or warranties regarding any products or services provided by third party vendors such as Availity. If you have any questions about the products or services provided by Availity, you should contact the vendor directly.