Help Your Patients Keep Their Illinois Medicaid Benefits

April 26, 2022

Some of your patients could lose their Illinois Medicaid benefits if they don’t complete their redetermination paperwork on time. Unfortunately, your patients may not be familiar with the redetermination process or how it applies to them.

If you provide care and services to our Blue Cross Community Health PlansSM (BCCHPSM) members, we’re asking for your help to boost awareness. 

Please use the talking points below to start a discussion on Illinois Medicaid redetermination, and simple steps your patients can take to stay ahead of the process. 

If BCCHP members need more information, they can call the Customer Service number on their BCBSIL member ID card. 

Illinois Medicaid Member Alert: Don’t Risk Losing Your Health Insurance

Once annually, as an Illinois Medicaid member, you may have to complete a renewal process to keep your benefits. This process is called redetermination, or Rede. 

You may have to complete your Rede paperwork once the COVID-19 Public Health Emergency ends, too.

The Illinois Department of Health and Family Services (HFS) needs to be able to send you important information so you can complete your redetermination. 

It’s important to update your mailing address on file with HFS, using the best address where mail can always reach you. 

You can update your address online or by phone. It’s easy, fast, and free!

  • Online – Go to the HFS website  and look for the option to Update Your Medicaid Address  under the MY HEALTHCARE tab.

  • By Phone – For all Illinois Medicaid members, call the Bureau of All Kids at 877-805-5312 and select option 8 (TTY: 1-877-204-1012), Monday through Friday, 7:45 a.m. to 4:30 p.m.

Watch your mailbox to make sure you don’t miss your redetermination paperwork. You’ll receive Rede info from HFS. 

Don’t lose your Illinois Medicaid benefits. Complete your redetermination paperwork on time!