Additional Ways to Update Your Telehealth Information

April 12, 2022

In accordance with Illinois Senate Bill 332, which amends the Network Adequacy and Transparency Act, we’re required to update our printed directory and our online provider directory, Provider Finder®, with each contracted provider’s telehealth information. 

We’ve started collecting telehealth information from commercial providers contracted with Blue Cross and Blue Shield of Illinois (BCBSIL) in our PPO, HMO, and Blue Choice PPOSM networks. In previous notices, we outlined a roster process to update your telehealth information if you participate in any of these commercial networks. 

Additional Collection Methods

As of April 1, 2022, in addition to the roster process, you can share your telehealth information with us using one of our online forms:

If you haven’t already updated your telehealth information, please use one of the update methods above or complete the following steps:

  1. Send a request with your Tax ID to the Illinois Provider Roster Requests team and ask for a current copy of your roster.

  2. Complete the telehealth fields for each provider on the roster; and

  3. Send the roster back to the Illinois Provider Roster Requests team as soon as possible.

If you have any questions, contact your assigned Provider Network Consultant (PNC).