Quality Improvement


The BCBSIL Quality Improvement (QI) Program is based on the view that the process for delivery of medical care and services can be continuously improved. The information provided is a summary of the quality improvement programs in place for BCBSIL members and practitioners. Call 312-653-3465 with questions about the QI Program.

Blue Cross and Blue Shield of Illinois (BCBSIL) reports audited Healthcare Effectiveness Data and Information Set HEDIS results. HEDIS is a nationally standardized set of measures related to important areas of care and service. Developed by the National Committee for Quality Assurance (NCQA), it is one of the most widely used set of health care performance measures in the United States.


2018 Annual HEDIS Reports


Each year, BCBSIL reports audited HEDIS results for HMO Illinois®, Blue Advantage HMOSM, Blue Precision HMOSM, BlueCare DirectSM and Blue FocusCareSM combined.


The 2018 BCBSIL HMO HEDIS Report, which is based on 2017 data using HEDIS 2017 specifications, includes measures across domains of care that reflect effectiveness of care, access/availability of care and utilization. The 2018 Quality Compass National Average rates are also included in this report for comparison of the BCBSIL HMO performance to the performance of other commercial health plans.


View the 2018 HMO HEDIS results  



The 2018 BCBSIL PPO HEDIS results have been audited. They are based on 2017 data using HEDIS 2017 specifications, and include members residing in Illinois. The 2018 Quality Compass National Average rates are provided for comparison of the BCBSIL PPO performance to the performance of other commercial health plans.


View the 2018 PPO HEDIS results 


Additional Information

To learn more about the HMO Illinois, Blue Advantage HMO, Blue Precision HMO, BlueCare Direct and Blue FocusCare Quality Improvement (QI) program, including goals, processes and outcomes related to member care and service, view the QI Executive Summary or call 312-653-3465 to request additional information about the QI program.


HEDIS is a registered trademark of NCQA.

BCBSIL requires an on-site office visit at least every three years for primary care physicians (PCPs), including OB/Gynes and pediatricians, for continued participation in the HMO product. High-volume behavioral health specialists are reviewed for the HMO product for the purposes of credentialing. An on-site visit is not required for practitioners participating with PPO products. BCBSIL may perform an on-site visit more frequently than every three years for quality improvement purposes and as a result of a complaint. The current BCBSIL site visit standards used for auditing are available for you to print.

Site Visit Reports:

Behavioral Health Site and Medical Record Audit

PCP Site and Medical Record Audit


HMO Site Visit Summary:

Annual HMO Medical Site Visits 

Annual HMO Behavioral Health Site Visits 


HMO Quality Site Visit Standards:

HMO Quality Site Standards - Full Version 

HMO Utilization Management Plan