This page may have documents that can’t be read by screen reader software. For help with these documents, please call 1-800-537-9765.

Virtual Visits

Our virtual visits solution, powered by MDLIVE®, lets you have a live consultation with an independently contracted, board-certified MDLIVE doctor. Based on your location, this can happen 24 hours a day, 7 days a week by online video, mobile app or phone.

Instead of going to the office, you can have a virtual visit while at home, work or many other places. And, a virtual visit can cost less than going to the urgent care clinic or emergency room.

Getting Care

MDLIVE's doctors can treat many non-emergency medical conditions, like:

  • General Health
    • Allergies
    • Asthma
    • Sinus infections
  • Pediatric Care
    • Cold/flu
    • Ear infections
    • Pink eye

They can also write — and send — prescriptions (when appropriate) to a nearby pharmacy.

Having a Virtual Visit

Registering for a virtual visit is easy. You have many ways to register, including:

Note: You’ll need your member ID card if registering on MDLIVE’s website or by phone.

Once your account is active, you can have a virtual visit by:

Online Video

  • Log in to your MDLIVE account through BAMSM or by visiting the MDLIVE website.
  • Find an MDLIVE doctor.
  • Video chat right away or make an appointment.

Mobile App


  • Call MDLIVE’s customer service at 1-888-676-4204.
  • They will help you find an MDLIVE doctor.
  • This doctor will call you for a virtual visit.

Get care when — and where — you need it.

Virtual visits may not be available on all plans. Non-emergency medical service in Montana and New Mexico is limited to interactive online video. Non-emergency medical service in Arkansas and Idaho is limited to interactive online video for initial consultation.

MDLIVE is a separate company that operates and administers virtual visits for Blue Cross and Blue Shield of Illinois. MDLIVE is solely responsible for its operations and for those of its contracted providers. MDLIVE® and the MDLIVE logo are registered trademarks of MDLIVE, Inc., and may not be used without permission.