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Contact Us

BCBSIL Customer Service
1-800-537-9765
Monday – Friday, 7:00AM – 7:00PM CST (excluding corporate holidays)

MSA (Precertification)
1-800-433-3232
24 hours, 7 days a week (excluding corporate holidays)

Mental Health/Chemical Dependency
1-800-851-7498
24 hours, 7 days a week

Special Beginnings (Maternity Program)
1-800-433-3232
24 hours, 7 days a week (excluding corporate holidays)

24/7 Nurseline
1-800-299-0274
24 hours, 7 days a week

Other Contacts

Caremark – Prescription Drug Program
1-866-273-8402
24 hours, 7 days a week (excluding corporate holidays)

Prime Therapeutics – Prescription Drug Program
1-800-537-9765
Monday – Friday, 7:00PM CST (excluding corporate holidays)

RR Donnelley Benefit Line
1-877-RRD-4BEN
Monday – Friday, 8:00AM – 5:00PM Central time

HealthEquity®* (for information regarding your HSA)
1-844-281-0928
www.healthequity.com
24 hours, 7 days a week (excluding Thanksgiving and Christmas holidays)

*HealthEquity is an independent company, contracts directly with RRD and is solely responsible for the products and services they offer.

These third-party vendors do not offer Blue Products or Services. BCBSTX makes no endorsement, representations or warranties regarding them or the products and services offered by them.