Home Health and Homemaker Waiver Providers Must Register With HHAeXchange

Oct. 7, 2026

As a reminder, contracted Home Health and Homemaker Waiver providers must register with HHAeXchange, Illinois’ Electronic Visit Verification vendor. 

EVV is required by the Illinois Department of Healthcare and Family Services for Medicaid-funded personal care and home health care services that involve in-home visits. Providers must either:

• Register with HHAeXchange at no cost or
• Use an alternate EVV system that directly integrates with HHAeXchange

How to enroll
Providers new to HHAeXchange must complete the Provider Enrollment Form. Completing the form will create an HHAeXchange provider portal account. 

Providers who already have an Illinois HHAeXchange provider portal account do not need to submit a new enrollment form. 

Next steps
After completing enrollment, follow the checklist below:

• Alternate EVV Getting Started Checklist

Additional resources are available in the Illinois State Plan (HFS), DSCC, & DDD Information Center, including:

• State EVV policies (see Your State’s Requirements)
• HHAeXchange University training (see Participate in Training)
• Alternate EVV processes and technical specifications (see Understand Alternative EVV [EDI])
• State and HHAeXchange contact information (see Need Support)

For additional information about EVV requirements, visit the Illinois HFS website and review its prior provider communications.