Reminder: Verify Your Directory Details Every 90 Days

March 8, 2023

The Consolidated Appropriations Act (CAA) of 2021 requires that certain directory information be verified every 90 days. It must be verified every 90 days even if your data hasn’t changed since you last verified it. Under CAA, we’re required to remove providers from our Provider Finder® if the information isn’t verified.

What to Verify
Verify your name, address, phone, specialty and digital contact information (website address) every 90 days. You also must update your information when it changes, including if you join or leave a network. See our Verify and Update Your Information page for more information.

How to Verify

  • Professional Providers – We recommend using the Availity® Essentials Provider Data Management (PDM) feature to quickly verify your information with us and other insurers every 90 days. Availity allows one transaction to verify for multiple insurers. See our PDM page and user guide for more details. If you’re unable to use Availity, use our Demographic Change Form. See our user guide on how to verify your data using this form. If you haven’t verified your data, you may receive email reminders from us. These emails have a unique link to verify your information.
  • Professional Provider Groups – Groups can verify individual providers using the Availity PDM feature or our Demographic Change Form.
  • Professional Provider Groups Who Submit Changes by Roster – Medical groups who update their provider information by roster can verify all their providers’ information every 90 days by submitting a roster. When you submit a roster, all providers affiliated with this group and not listed with an update are verified as correct with no changes.
  • Acute and Ancillary Facilities – Facilities and ancillary providers may only use the Demographic Change Form to verify information. See our user guide for more details.

How to Make Updates
If you need to change your data, follow the instructions below. Updating your data will count as your 90-day verification.

To enable us to meet the two-day directory update requirement defined by the CAA, we won’t accept demographic changes by email, phone or fax. Any demographic updates requested through these channels will be rejected and closed.


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