Information Change Request
When seeking health care services, our members often rely upon the information in our online Provider Finder®. This is just one of the reasons why it’s very important that you inform Blue Cross and Blue Shield of Illinois (BCBSIL) whenever any of your practice information changes.
Beginning Jan. 1, 2019, commercial provider demographic changes will be visible in our online Provider Finder® within 10 business days after the change request is received by BCBSIL.
If you need to change existing demographic information, complete the Demographic Change Form . If you have completed a Demographic Change Form, you can check the status of your application by entering the case number you received in your confirmation email in our Case Status Checker.
Examples of information you can change include:
- Legal Name for Provider
- NPI/Tax ID
- Office Physical Address/Telephone/Fax/Email/Hours of Operation (Note: When submitting changes, please indicate in the comments section if you are “adding a location” or “changing a location”.)
- Billing Address/Telephone/Fax/Email
- Credentialing Address/Telephone/Fax/Email
- Administrative/Correspondence Address/Telephone/Fax/Email
- Other Provider Updates
- Remove Provider from Group/Location
Request Addition of Provider to Group
If you need to add a provider to your current contracted group, complete the Provider Onboarding Form to initiate the process. Due to the credentialing requirements, changes are not immediate upon submission of this form. The provider being added to the group will not be considered in network until they are appointed into the network. Processing can take 30 days if Credentialing is not required. If credentialing is required, the process can take 30–120 days. BCBSIL will send a letter to the contracted group once complete.
Note: CAQH Credentialing Application must be complete prior to completing this form. Credentialing is required for Professional Provider Types: MD, DO, PSYD, DC, CNM, LCSW, LCPC, LMFT, DPM, PA, APN, CNP, RD, LAC and DN.
Additional Information Changes
Legal Name Change for Existing Contract
If you are an existing provider who needs to report a legal name change, complete a new contract application to initiate the update process.
Medical Group Change for Multiple Providers
If you are a group (Billing NPI Type 2) and have more than five changes, please send a request to ILProviderRosterRequests@bcbsil.com to obtain a current copy of your roster to initiate your multiple change request. In addition, for Medicaid, if your medical group would like to use the Government Medicaid Roster to submit provider updates, send a request to Gov_NetOps_Provider_Update@bcbsil.com for processing.
Changes are not immediate upon request submission. Change(s) may take up to 30 business days.
Thank you for your patience!