Provider Correspondence Viewer is an online application accessible through Availity® Essentials that allows participating providers with Blue Cross and Blue Shield of Illinois to view, download and save specific documents related to the NPI and Tax ID associated with your Availity Essentials registration.
Currently, the following documents and/or correspondence are accessible through PCV.
- Prior Authorization and Referral Decision Letters: Digitally view and download prior authorization and referral approval and denial letters for services requested.
- Note: Digital retrieval for these letters is not yet available for Medicare Advantage and Illinois Medicaid members.
- Risk Identification and Outreach (RIO): Initial outlier and follow-up outlier opioid prescriber letter.
- Average Discount Percentage (ADP): Estimated discount percentage on an average basis that is used to determine patient cost-share, which appears on the member’s explanation of benefits as ADP. These percentages are not used for purposes of calculating or making reimbursements to you or other providers, as those are determined based on our network contracts.
- Facility Statements and Reports: Claim experience reports, invoice letter reports, Uniform Payment Program statement reports and Maximum Reimbursable Cost Hospital Contract reports.
- Important Note: Facility Statements and Reports are currently available through this application for certain facilities. If you are unable to retrieve statements or reports, use your current method for obtaining this information.
How to access the Provider Correspondence Viewer:
- Log into Availity Essentials
- Select Payer Spaces from the navigation menu and choose BCBSIL
- Within Payer Spaces, go to the Applications tab, then select the Provider Correspondence Viewer
For additional details, refer to the instructional Provider Correspondence Viewer User Guide.
Don’t have an Availity Essentials account?
Register today by going to Availity or contact Availity Client Services at 800-282-4548.
Availity is a trademark of Availity, LLC, a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSIL. BCBSIL makes no endorsement, representations or warranties regarding third party vendors and the products and services they offer.