Message This Payer Application 

The Message This Payer application in Availity® Essentials allows providers to send secure messages to Blue Cross and Blue Shield of Illinois for claim management questions and follow along with the conversation history.

Using this option provides you the opportunity to:

  • Initiate a message to BCBSIL from the Availity Claim Status tool
  • Receive a response from a BCBSIL associate
  • Monitor message status via a dashboard view
  • View and print conversations

For additional details, refer to the instructional Message This Payer User Guide.

Don’t have an Availity Essentials account?

Register today by going to Availity or contact Availity Client Services at 800-282-4548.

This information is not applicable to BlueCard® (out-of-area), Medicare Advantage or Illinois Medicaid claims.


Availity is a trademark of Availity, LLC, a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSIL. BCBSIL makes no endorsement, representations or warranties regarding third party vendors and the products and services they offer.