Altruista Health's GuidingCareTM Portal

Altruista Health GuidingCare is a web-based care management tool for providers to monitor rendered services, activities, quality measures and care plans for Illinois Blue Cross Community Health PlansSM and Blue Cross Community MMAI (Medicare-Medicaid Plan)SM members. GuidingCare is accessible to existing Availity administrators and assigned users in the BCBSIL-branded Payer Spaces section in the Availity® Provider Portal.

To access GuidingCare, you must be registered with Availity.

To enable this feature, administrators must complete a secondary Availity enrollment process to assign access for users.

For more information on accessing GuidingCare and completing the secondary Availity enrollment process, refer to the Medicaid Care Management Information and Reporting Tip Sheet.

If you need further assistance with Altruista Health’s GuidingCare portal, contact BCBSIL Government Programs at 855-653-8126 or Government Providers.


Availity is a trademark of Availity, LLC, a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSIL. GuidingCare is a trademark of Altruista Health, a separate company that offers collaborative health care management solutions for payers and providers. BCBSIL makes no endorsement, representations or warranties regarding any products or services provided by third party vendors such as Availity and Altruista Health. If you have any questions about the products or services provided by such vendors, you should contact the vendor(s) directly.