July 18, 2025
The Illinois Department of Healthcare and Family Services recently notified us of an increase in Medicaid providers being terminated for not revalidating or renewing their information through the Illinois Medicaid Program Advanced Cloud Technology system.
Help is available: HFS is hosting monthly virtual town hall meetings to help providers navigate the IMPACT enrollment system and answer questions about the revalidation process. Register here.
Why the increase in terminations: The Centers for Medicare & Medicaid Services requires all Illinois Medicaid providers to revalidate or renew their information at least every five years through the IMPACT system. Providers who do not revalidate may be terminated.
Why it matters: You must complete revalidation to receive payment for services rendered to Illinois Medicaid members, including members of Blue Cross Community Health PlansSM.
Revalidation timeline: The revalidation requirement is based on your enrollment date on the basic information page of your enrollment. HFS will notify you via email when your revalidation is due. You’ll receive two emails − one 90 days prior and one 30 days prior to your deadline.
Ensure your email address is current: HFS sends notices to the email addresses listed on the basic information step of your IMPACT enrollment application. Check that your email address with IMPACT is updated.
Revalidate for multiple locations: If you have multiple service locations, you must revalidate the enrollment of each service location. You’ll receive notification for each service location separately.
More information: In addition to the town halls, revalidation FAQs and a job aid are available on the IMPACT website.
If you need help completing revalidation, IMPACT provider enrollment call center staff are available Monday through Friday from 8:30 a.m. to 5 p.m. at 877-782-5565, or you may email IMPACT staff.