Oct. 30, 2025
What’s changing? Effective Jan. 1, 2026, Alacura Medical Transportation Management will manage prior authorization, recommended clinical review and retrospective claim review for commercial non-HMO air and ground medical transportation claims.
What do I need to do? For services effective Jan. 1, 2026, facilities and providers should promptly contact Alacura once the transport decision is made. Ambulance providers should check that Alacura has been engaged for medical ground and air transport before picking up the patient. Nurses are available daily 24/7 for real-time verbal assessments.
Contact Alacura
- By phone at 866-671-5085
- By fax at 866-671-5921
- By email
Eligibility and benefits: Providers should check eligibility and benefits through Availity® Essentials or their preferred vendor. This will also help identify whether a service requires a prior authorization, is available for recommended clinical review, or may be subject to retrospective review.
Continue to watch News and Updates for future program updates.
This program doesn’t apply to members with Blue Cross and Blue Shield Federal Employee Program®, government programs or HMO claims at this time.
Checking of eligibility and/or benefit information is not a guarantee of payment. Benefits will be determined once a claim is received and will be based upon, among other things, the participant’s eligibility, any claims received during the interim period and the terms of the participant’s certificate of coverage applicable on the date services were rendered.
Alacura Medical Transportation Management, LLC. is an independent company that has contracted with Blue Cross and Blue Shield of Illinois to provide utilization management services for participants with coverage through BCBSIL.
Availity is a trademark of Availity, LLC, a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSIL.
BCBSIL makes no endorsement, representations or warranties regarding third-party vendors and the products and services they offer.