Advisory on Telehealth Services – Using Place of Service Codes on Commercial Claims

December 22, 2023

We’re updating our telehealth commercial claims filing guidelines following recommendations from the Centers for Medicare & Medicaid Services.

When filing commercial claims, follow these POS code recommendations from CMS:

  • POS 10 is for use on claims for “Telehealth Provided in Patient’s Home”
  • POS 02 is for use on claims for “Telehealth Other than in Patient’s Home”

The above POS code changes designate where the patient is located when receiving services through telehealth.  

This notification applies to claims for commercial Blue Cross and Blue Shield of Illinois members. 

Refer to the CMS website for more information.