New Email Address for Electronic Commerce Services

November 9, 2023

The email address for the Electronic Commerce Services team at Blue Cross and Blue Shield of Illinois has recently been changed to

Electronic Commerce Services is here to you assist with the following:

  • Electronic Remittance Advice and Electronic Funds Transfer (835 ERA and 835 EFT) enrollment questions or issues
  • Missing or out-of-balance 835 ERA transactions
  • Electronic claim (837 transaction) rejections without an assigned claim number
  • Getting started with an Electronic Data Interchange clearinghouse

Please update your records with the new email address. For your convenience, inquiries sent to the previous Electronic Commerce Services email address will be forwarded to the new email address during this transition. Additionally, we are in the process of updating forms, provider manuals and other content on our Provider website with the new email address.

Not enrolled for 835 ERA and/or 835 EFT? Complete the online guided registration process via Availity® Essentials. For more information, refer to our instructional EFT and ERA Enrollment User Guide

Availity is a trademark of Availity, LLC, a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSIL. BCBSIL makes no endorsement, representations or warranties regarding third party vendors and the products and services they offer.