Contact Us

Contact Name/DescriptionURL/Email/Phone/Fax

AIM Specialty HealthSM (AIM®)

Obtain or confirm a patient’s Radiology Quality Initiative (RQI) number   



AvailityTM Client Services

Register with Availity to verify eligibilty and benefits, obtain claim status, view provider claim summaries and more 
800-AVAILITY (282-4548)


Behavioral Health Unit

FEP: 800-779-4602

Fax: 877-361-7656

PO Box 660240
Dallas, TX 75266-0240

BlueCard® Hotline

Call for out-of-state member eligibility and benefits

800-676-BLUE (2583)

Electronic Commerce Services

Review information about Electronic Data Interchange (EDI) transactions, such as electronic claim submission

Email questions to:



eviCore healthcare (eviCore)

Obtain benefit preauthorization for certain care categories 


Federal Employee Program® (FEP)

Verify eligibility and benefits and/or check claim status for FEP members


Fraud Hotline

Report concerns to the BCBSIL Special Investigations Department (SID)

Fraud website 


Government Provider Network Services Hotlines

Blue Cross Community Health PlansSM (BCCHP)

Blue Cross Community MMAI (Medicare-Medicaid Plan)SM

Blue Cross Medicare AdvantageSM (HMO and PPO)

BCCHP: (p) 877-860-2837 (f) 855-297-7280

MMAI: (p) 877-723-7702 (f) 855-674-9193

Medicare Advantage: (p) 877-774-8592 (f) 855-674-9192


Our automated pre-certification/preauthorization tool supports direct submission and provides online approval of benefits for inpatient admissions and select outpatient services. Predetermination requests may also be submitted via this tool.

To enroll, visit the iExchange page.


Provider Network Consultant (PNC)

For information on BCBSIL products and initiatives, how to use online tools, provider education opportunities and personalized office visits.

View Provider Network Consultant Assignments

Provider Customer Service

If you do not have online access, use our automated phone system for eligibility and benefits, claims, preauthorizations and other self-service requests


Monday - Friday 8 a.m. - 11:30 p.m. (CT),

Saturday 6 a.m. - 3:30 p.m. (CT),

Sunday - Closed

Provider Learning Opportunities

Complimentary training for PPO providers, billing services, clinical and administrative staff who are new or already participating in the BCBSIL network

To register, visit the Workshops/Webinars page.

Provider Network Operations

Determine the status of your professional contract application, or if you have questions or need to make changes to an existing contract

Email requests to:

or leave a message at 312-653-6555

Fax requests to: 312-540-8609 

Provider Services Roster

Request a roster for your practice

Email Tax Identification Number to


AIM Specialty Health (AIM) is an operating subsidiary of Anthem and an independent third party vendor that is solely responsible for its products and services. Availity is a trademark of Availity, LLC, a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSIL. iExchange is a trademark of Medecision, Inc., a separate company that offers collaborative health care management solutions for payers and providers. BCBSIL makes no endorsement, representations or warranties regarding any products or services offered by third party vendors. If you have any questions about the products or services offered by such vendors, you should contact the vendor(s) directly. 

Blue Cross®, Blue Shield® and the Cross and Shield Symbols are registered service marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans. 

Blue Cross and Blue Shield of Illinois, a Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association