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Contact Name/DescriptionURL/Email/Phone/Fax

AIM Specialty HealthSM (AIM®)

Obtain or confirm a patient’s Radiology Quality Initiative (RQI) number

aimspecialtyhealth.com   

866-455-8415

 

AvailityTM Client Services

Register with Availity to verify eligibilty and benefits, obtain claim status, view provider claim summaries and more

availity.com 
800-AVAILITY (282-4548)

 

Behavioral Health Unit

800-851-7498
FEP: 800-779-4602

Fax: 877-361-7656


BCBSIL BH Unit
PO Box 660240
Dallas, TX 75266-0240

BlueCard® Hotline

Call for out-of-state member eligibility and benefits

800-676-BLUE (2583)

Electronic Commerce (E-Commerce) Center

Review information about Electronic Data Interchange (EDI) transactions, such as electronic claim submission

Email questions to:

ECommerceHotline@bcbsil.com

800-746-4614

 

Federal Employee Program (FEP)

Verify eligibility and benefits and/or check claim status for FEP members

800-972-8382

Fraud Hotline

Report concerns to the BCBSIL Special Investigations Department (SID)

Fraud website 

800-543-0867

Government Provider Network Services Hotlines

Blue Cross Community MMAI (Medicare-Medicaid Plan)SM

Blue Cross Community Integrated Care Plan (ICP)SM

Blue Cross Community Family Health PlanSM (FHP)

Blue Cross Community Managed Long Term Supports and ServicesSM (MLTSS)

MMAI: (p) 877-723-7702 (f) 855-674-9193

ICP: (p) 888-657-1211 (f) 855-297-7280

FHP: (p) 877-860-2837 (f) 855-297-7280

MLTSS: (p) 866-962-9814 (f) 855-426-5339

 

 

iExchange®

Our automated pre-certification/preauthorization tool supports direct submission and provides online approval of benefits for inpatient admissions and select outpatient services. Predetermination requests may also be submitted via this tool.

To enroll, visit the iExchange page, in the Education and Reference Center/Provider Tools section of this website

 

Provider Network Consultant (PNC)

For information on BCBSIL products and initiatives, how to use online tools, provider education opportunities and personalized office visits.

View Provider Network Consultant Assignments

Provider Customer Service

If you do not have online access, use our automated phone system for eligibility and benefits, claims, preauthorizations and other self-service requests

800-972-8088

Monday - Friday 8 a.m. - 11:30 p.m. (CT),

Saturday 6 a.m. - 3:30 p.m. (CT),

Sunday - Closed

Provider Learning Opportunities

Complimentary training for PPO providers, billing services, clinical and administrative staff who are new or already participating in the BCBSIL network

To register, visit the Workshops/Webinars page, in the Education and Reference Center section of this website

Provider Network Operations

Determine the status of your professional contract application, or if you have questions or need to make changes to an existing contract

Email requests to:

netops_provider_update@bcbsil.com

or leave a message at 312-653-6555

Fax requests to: 312-540-8609 

Provider Services Roster

Request a roster for your practice

Email Tax Identification Number to ILProviderRosterRequests@bcbsil.com

 

AIM Specialty Health (AIM) is an operating subsidiary of Anthem and an independent third party vendor that is solely responsible for its products and services. Availity is a trademark of Availity, LLC, a separate company that operates a health information network to provide electronic information exchange services to medical professionals. Availity provides administrative services to BCBSIL. iExchange is a trademark of Medecision, Inc., a separate company that offers collaborative health care management solutions for payers and providers. BCBSIL makes no endorsement, representations or warranties regarding any products or services offered by third party vendors. If you have any questions about the products or services offered by such vendors, you should contact the vendor(s) directly. 

Blue Cross®, Blue Shield® and the Cross and Shield Symbols are registered service marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans. 

Blue Cross and Blue Shield of Illinois, a Division of Health Care Service Corporation, a Mutual Legal Reserve Company, an Independent Licensee of the Blue Cross and Blue Shield Association