Utilization Management: Medical Director Video

This video features four key utilization management topics: Terminology Overview, Intake Process, Peer-to-Peer Process and Appeals. Each topic is narrated by a member of our medical director team. There’s also a survey you can use to rate our utilization management resources, provide feedback or ask questions. (Note: This material focuses primarily on commercial, non-HMO/non-delegated utilization management processes.)