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Virtual Visits

Talk to a Doctor with MDLIVE®

Our virtual visits solution, powered by MDLIVE, lets you have a live consultation with an independently contracted, board-certified MDLIVE doctor or therapist. Based on your location, this can happen 24 hours a day, seven days a week by online video, mobile app or phone.

Instead of going to the office, you can have a virtual visit while at home, work or many other places. And, a virtual visit can cost less than going to the urgent care clinic or emergency room.

Getting Care

MDLIVE's professionals can treat many non-emergency medical conditions, like:

General Health Pediatric Care
  • Allergies
  • Asthma
  • Sinus infections
  • Cold/flu
  • Ear infections
  • Pink eye

They can also write — and send — prescriptions (when appropriate) to a nearby pharmacy.

Having a Virtual Visit

Registering for a virtual visit is easy. You have many ways to register, including:

BAM Online Video

  1. Blue Access for MembersSM(BAMSM).
  2. Visiting the MDLIVE website
  3. Calling MDLIVE’s customer service at 1-888-676-4202

Note: You’ll need your member ID card if registering on MDLIVE’s website or by phone.

Once your account is active, you can have a virtual visit by:

MDLIVE Online Video

  1. Log in to your MDLIVE account through BAM or by visiting the MDLIVE website.
  2. Find an MDLIVE professional.
  3. Video chat right away or make an appointment.

Mobile App

  1. Download the MDLIVE mobile app.
  2. Find an MDLIVE professional.
  3. Video chat right away or make an appointment.


  1.  Call MDLIVE’s customer service at 1-888-676-4202.
  2. They will help you find an MDLIVE professional.
  3. This professional will call you for a virtual visit.

Get care when — and where — you need it.

Virtual visits may not be available on all plans. Non-emergency medical service in Montana and New Mexico is limited to interactive online video. Non-emergency medical service in Arkansas and Idaho is limited to interactive online video for initial consultation.

MDLIVE is a separate company that operates and administers virtual visits for Blue Cross and Blue Shield of Illinois. MDLIVE is solely responsible for its operations and for those of its contracted providers. MDLIVE® and the MDLIVE logo are registered trademarks of MDLIVE, Inc., and may not be used without permission.