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Doctors and Hospitals

Provider Finder®

Our Provider Finder offers you more ways to search than ever before. You can still look up doctors, hospitals and other providers by location. But now you can compare providers based on price, patient reviews, and recognitions — all empowering you to have more control over your health care spending.

Do a quick search now:

or log in to Blue Access for MembersSM to:

  • Estimate the cost of procedures, treatments and tests based on provider and your plan
  • See what other patients say about a provider, or add your own review
  • View quality, certifications and recognitions for doctors
  • See if a Blue Distinction® Center for Specialty Care is available near you

Network and non-network provider FAQs

If you have questions about finding a network doctor or hospital, you may call the BCBS Customer Service at 1-877-238-5951. If you do not find the provider you are looking for, you may nominate him or her for inclusion in the network.

Locate Behavioral Health Providers

To find a contracted behavioral health provider, please search the Live and Work Well website (access code: abbvie).

If you have questions about behavioral health providers or benefits, please call the phone number for AbbVie on the back of your BCBS member ID card.

Blue Distinction®

Blue Distinction recognizes facilities that meet objective, evidence-based thresholds for clinical quality, developed in collaboration with physicians and medical organizations. At the core of Blue Distinction are the Blue Distinction Centers for Specialty Care®, providing members like you with a credible, easily identifiable means of selecting facilities that meet your individual health care needs.

Learn about Blue Distinction

Retail Health Clinics

Retail health clinics (RHCs) are quick access clinics staffed by nurse practitioners and physician assistants designed to offer immediate, limited in-scope treatment for health conditions that are not severe enough to require services in an urgent care of emergency care setting. These clinics are typically located in retail stores and offer members a lower cost alternative. Common conditions treated included cough, cold, flu, ear infections, strep throat, bronchitis and sinus infections.

To find the RHC in your area, search Provider Finder for the nearest Retail Health Center, which are available in most areas.

IMPORTANT: Follow the directions provided on this site carefully. Blue Cross and Blue Shield of Illinois is not responsible for information obtained by accessing an inappropriate network. California residents: If you reside or are traveling in California, the network available to you is Blue Cross of California.

Virtual Visits 

Our virtual visits solution, powered by MDLIVE®, lets you have a live consultation with an independently contracted, board-certified MDLIVE doctor or therapist. Based on your location, this can happen 24 hours a day, seven days a week by online video, mobile app or phone.

Learn about Virtual Visits