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Telehealth

Our telehealth solution, powered by MDLIVE®, lets you have a live consultation with an independently contracted, board-certified MDLIVE doctor or therapist. Based on your location, this can happen 24 hours a day, seven days a week by online video, mobile app or phone.1

Instead of going to the doctor's office, you can have a telehealth visit while at home, work or many other places. And, in many non-emergency situations, a telehealth visit can cost less than going to the urgent care clinic or emergency room.

Getting Care

MDLIVE's doctors and therapists can treat many non-emergency medical conditions, like:

List of conditions treated by MDLIVE doctors and therapists
General Health Pediatric Care Behavioral Health
  • Allergies
  • Asthma
  • Sinus infections
  • UTI
  • Rash
  • Cold/flu
  • Ear infections
  • Pink eye
    		•
  • Depression/Anxiety
  • Child behavior/learning issues
  • Stress management
    		•

    They can also write – and send – prescriptions (when appropriate) to a nearby pharmacy.2

    Having a Telehealth Visit

    Registering for a telehealth visit is easy.

    Note: You’ll need your member ID card if registering on MDLIVE’s website, app, or by phone.

    Once your account is active, you can have a telehealth visit by:

    Online Video

    • Log in to your MDLIVE account by visiting the MDLIVE website, through Blue Access for Members or by downloading the MDLIVE app.
    • Find an MDLIVE doctor or therapist.
    • Video chat right away or make an appointment.

    Note: Behavioral Health visits only available through video.

    Phone

    • Call MDLIVE’s customer service at 1-800-770-4622.
    • They will help you find an MDLIVE doctor or therapist.
    • A health care professional will call you for a telehealth visit.

    Get care when — and where — you need it.

    1 Internet/Wi-Fi connection is needed for computer access. Data charges may apply when using a tablet or smartphone. Check phone carrier’s plan for details. Non-emergency medical service is limited to interactive-audio (phone only) consultations, along with the ability to prescribe in Texas. Non-emergency medical service in Idaho, Montana, New Mexico and Oklahoma is limited to interactive audio/video (video only), along with the ability to prescribe. Behavioral Health service is limited to interactive audio/video (video only), along with the ability to prescribe in all states. Telemedicine visits currently are not available in Arkansas. Service availability depends on location at the time of consultation. ↵

    2 Telehealth, Powered by MDLIVE may not be available on all plans. Access to certain transparency products may not be available on all plans. MDLIVE is not an insurance product nor a prescription fulfillment warehouse. MDLIVE operates subject to state regulations and may not be available in certain states. MDLIVE does not guarantee that a prescription will be written. MDLIVE does not prescribe DEA-controlled substances, non-therapeutic drugs and certain other drugs that may be harmful because of their potential for abuse. MDLIVE physicians reserve the right to deny care for potential misuse of services.

    MDLIVE operates and administers the telemedicine program and is solely responsible for its operations and that of its contracted providers. MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc. and may not be used without written permission.

    Blue Cross®, Blue Shield® and the Cross and Shield Symbols are registered service marks of the Blue Cross and Blue Shield Association, an association of independent Blue Cross and Blue Shield Plans. ↵