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Telehealth

Our telehealth solution, powered by MDLIVE®, lets you have a live consultation with an independently contracted, board-certified MDLIVE doctor or therapist. Based on your location, this can happen 24 hours a day, seven days a week by online video, mobile app or phone.

Instead of going to the doctor's office, you can have a telehealth visit while at home, work or many other places. And, in many non-emergency situations, a telehealth visit can cost less than going to the urgent care clinic or emergency room.

Getting Care

MDLIVE's doctors and therapists can treat many non-emergency medical conditions, like:

List of conditions treated by MDLIVE doctors and therapists
General Health Pediatric Care Behavioral Health
  • Allergies
  • Asthma
  • Sinus infections
  • UTI
  • Rash
  • Cold/flu
  • Ear infections
  • Pink eye
    		•
  • Depression/Anxiety
  • Child behavior/learning issues
  • Stress management
    		•

    They can also write – and send – prescriptions (when appropriate) to a nearby pharmacy.

    Having a Telehealth Visit

    Registering for a telehealth visit is easy.

    Note: You’ll need your member ID card if registering on MDLIVE’s website, app, or by phone.

    Once your account is active, you can have a telehealth visit by:

    Online Video

    • Log in to your MDLIVE account by visiting the MDLIVE website, through Blue Access for Members or by downloading the MDLIVE app.
    • Find an MDLIVE doctor or therapist.
    • Video chat right away or make an appointment.

    Note: Behavioral Health visits only available through video.

    Phone

    • Call MDLIVE’s customer service at 1-800-770-4622.
    • They will help you find an MDLIVE doctor or therapist.
    • A health care professional will call you for a telehealth visit.

    Get care when and where you need it.

    MDLIVE is a separate company that operates and administers Virtual Visits for Blue Cross and Blue Shield of Illinois. MDLIVE is solely responsible for its operations and for those of its contracted providers. MDLIVE and the MDLIVE logo are registered trademarks of MDLIVE, Inc., and may not be used without permission. 

    Virtual Visits may be limited by plan. For providers licensed in New Mexico and the District of Columbia, Urgent Care service is limited to interactive online video; Behavioral Health service requires video for the initial visit but may use video or audio for follow-up visits, based on the provider’s clinical judgment. Behavioral Health is not available on all plans.